Savanna J. Baird
Spokane Valley,WA
Summary
Hardworking, detail-oriented job seeker with strong organizational skills, eager to secure a position where I can use my prior experiences while helping others. Looking for flexibility with the ability to grow within the company and utilize interpersonal and problem solving skills.
Overview
10
10
years of professional experience
5
5
Certification
Work History
Licensed Aesthetician
Self
09.2020 - Current
Project Coordinator - Commercial Construction
Horizon Lighting, Inc.
01.2017 - 07.2019
- Coordinated project activities with vendors and suppliers and maintained relationships.
- Maintained open communication by presenting regular updates on project status to customers.
- Developed and implemented project plans and budgets to ensure successful execution.
- Analyzed project performance data to identify areas of improvement.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Organized and detail-oriented with a strong work ethic.
- Had contracts signed by vendors via Docusign.
Receptionist/Billing Associate
Horizon Lighting, Inc.
01.2017 - 07.2019
- Researched, maintained and resolved daily billing discrepancies to enable accurate billing.
- Updated account information to maintain customer records.
- Maintained up-to-date knowledge of product and service changes.
- Handled customer inquiries and suggestions courteously and professionally.
- Trained new personnel regarding company operations, policies and services.
- Cross-trained and backed up other service managers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Care Representative
BEHR Processing Corp
06.2016 - 01.2017
- Answered calls and delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions while creating and maintained a detailed database.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Assistant Manager - Server Trainer
El Cangrejo Nice
03.2013 - 01.2018
Lead Server Trainer
Razzoo's Cajun Cafe
01.2012 - 06.2012
Server
Chili's Bar and Grill
01.2012 - 06.2012
Sales Associate
Kohl’s
02.2011 - 06.2011
Server
Black Horse Tavern and Grill
01.2008 - 06.2012
Education
Master Aesthetician
10.2022
Licensed Esthetician
07.2020
Received 16 Certificates
2011
- AA
- GPA 3.6
Skills
- Excellent Customer Service Skills
- Microsoft Office Proficient
- Invoicing / Quickbooks
- Salesforce / DocuSign Proficient
- Telephone Etiquette
- Typing Speed: 69 WPM
- Extremely Detail Oriented
- Billing / Service
- Management Skills
- Active Learner / Self Motivated
- Leadership Skills
Certification
- (2) 6-Week Modules of Strategies of Success Certification (2023)
- Completion of Work-Source (2013)
Timeline
Licensed Aesthetician - Self
09.2020 - Current
Project Coordinator - Commercial Construction - Horizon Lighting, Inc.
01.2017 - 07.2019
Receptionist/Billing Associate - Horizon Lighting, Inc.
01.2017 - 07.2019
Customer Care Representative - BEHR Processing Corp
06.2016 - 01.2017
Assistant Manager - Server Trainer - El Cangrejo Nice
03.2013 - 01.2018
Lead Server Trainer - Razzoo's Cajun Cafe
01.2012 - 06.2012
Server - Chili's Bar and Grill
01.2012 - 06.2012
Sales Associate - Kohl’s
02.2011 - 06.2011
Server - Black Horse Tavern and Grill
01.2008 - 06.2012
International Beauty Education Center - , Master Aesthetician
Salon Boutique Academy - , Licensed Esthetician
Irvine Valley College - ,
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