Samantha Ballinger
Simpsons Clinic LLC
Gate City,VA
15
years of professional experience
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating. As well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Resourceful manager offering history of success coordinating and monitoring operations across various departments. Problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services. Avid learner willing to acquire any necessary certifications for any position.
Work History
Front Reception
3 Years 5 Months- Handle all patients checking in as well as scheduling of their next appointment.
- Answer any and all calls and direct them properly.
- Taking patients' vitals to help the patient flow.
- Help facilitate any patients' needs either within the clinic and outside facilities or pharmacy.
- Obtaining new patients on a regular basis.
- Entered billing information daily to ensure accurate financial records.
- Managed patient dismissals and addressed rebuttals to enhance patient experience.
- Compliance to all laws, rules and regulations.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Baker
1 Year- Decorated cakes, cupcakes and other pastries according to customer requests.
- Replenished and rotated food items, following correct food cooling and storage procedures.
- Managed display cases to verify freshness and attractiveness of products.
- Oversaw customer service operations, efficiently taking and making orders.
- Analyzed customer preferences to design and create tailored products.
- Developed new recipes to enhance product offerings and customer satisfaction.
- Managed daily production of baked goods, ensuring quality and consistency.
- Maintained kitchen cleanliness.
- Complied with health and safety codes to protect staff and customers.
Shift Supervisor
7 Months- Resolved customer complaints and implemented solutions that enhanced customer satisfaction.
- Executed daily financial activities and compiled weekly reports for management to support informed decision-making.
- Monitored adherence to company policies to maintain workplace standards. and regulations with employees.
- Developed job assignments for daily team, planned production schedules and strengthened organization of task flows.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Developed job assignments and planned production schedules to optimize task flow and improve team organization.
- Completed daily financial activities and prepared weekly reports for management to inform decision-making.
- Applied security, safety and loss prevention strategies during shifts.
- Supervised daily operations to ensure compliance with company policies and safety standards.
- Trained and mentored team members, fostering a collaborative work environment.
Shift Supervisor
1 Year 11 Months- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Developed job assignments for daily team, planned production schedules and strengthened organization of task flows.
- Monitored employee compliance with company policies to ensure a consistent work environment. and regulations with employees.
- Resolved customer complaints and issues, providing solutions to enhance customer satisfaction.
- Completed cash and credit card transactions accurately using POS software.
- Conducted daily financial activities and prepared weekly reports for management to support informed decision-making.
- Executed security protocols to safeguard store premises and maintain a secure environment, safety and loss prevention strategies during shifts.
- Managed inventory levels and organized stockrooms to optimize product accessibility.
- Implemented loss prevention strategies, reducing shrinkage through effective staff training.
- Resolved customer inquiries and complaints promptly, enhancing overall satisfaction ratings.
Assistant Manager
5 Years 11 Months- Developed a strategy to increase sales and drive profits.
- Maintained customer relations by proactively addressing issues and implementing effective solutions.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Defined clear targets and objectives and communicated to other team members.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Utilized effective communication and problem-solving skills to quickly resolve customer issues.
- Monitored security systems to ensure safety of employees and customers. to protect employees, customers and property.
- Guided private events for groups of 20-500, ensuring seamless experiences.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Answered visitor questions about exhibits to enhance their experience., pointed out important features and offered further details about special exhibits to educate visitors.
- Ensured merchandise was tagged and stocked properly for customer access. and displayed merchandise as required.
- Inspected tour sites for potential hazards and arranged for repairs when needed.
- Trained foreign exchange students on American currency, language and practices.
- Assisted hundreds of customers daily with inquiries and support. to thousands of people daily.
- Supervised daily operations to enhance guest experience and streamline workflows.
- Collaborated with management to implement strategic initiatives that increased visitor engagement.
Counter Person
1 Year 9 MonthsLine Cook
4 MonthsBaker
9 MonthsBuffet Cook-Paid Intern
4 MonthsEducation
Associate of Applied Science - Culinary Arts
Associate of Applied Science - Baking And Pastry Arts
Skills
Client support
Customer service
Telephone etiquette
Opening and closing
Time Management
Cleanliness and Sanitation
Loss Minimization
Excellent Math Skills
Solid Problem Solver
Adaptive and Creative
Team Player
Positive demeanor
Timeline
Front Reception
Simpsons Clinic LLC
03.2023 - CurrentRead More
Baker
The Family Bakery
01.2022 - 01.2023Read More
Shift Supervisor
Dollar General
08.2021 - 03.2022Read More
Shift Supervisor
Dollar General
09.2019 - 08.2021Read More
Counter Person
Calabria
10.2015 - 07.2017Read More
Assistant Manager
Ripley's Believe It Or Not!
03.2014 - 02.2020Read More
Line Cook
Porta
03.2013 - 07.2013Read More
Baker
Barbaric Bean Coffee Roasters
05.2012 - 02.2013Read More
Buffet Cook-Paid Intern
Walt Disney World Magic Kingdom
05.2011 - 09.2011Read More
Brookdale Community College
Associate of Applied Science from Baking And Pastry Arts
Read More
Brookdale Community College
Associate of Applied Science from Culinary Arts
Read More