Level-headed professional with extensive experience helping patients and clients with self-care and day-to-day tasks. Kind and punctual individual assists with nursing treatments, supports diagnostic procedures and provides companionship. Passionate about improving well-being of others and providing compassionate treatment to patient community.
Hi, I’m
Samantha Bustamante
Colorado Springs,CO
Summary
Overview
5
years of professional experience
Work History
Direct Support Professional/ Durable Life Skills
03.2023 - Current
Job overview
- As a dedicated job coach specializing in working with individuals with disabilities, I am committed to empowering and supporting my clients on their journey toward meaningful employment and independence
- I provided one-on-one support to clients with disabilities, assisting them in identifying their strengths, skills, and career interests
- Develop personalized action plans to help clients overcome barriers to employment and achieve their vocational objectives
- Conducted comprehensive assessments to determine clients’ vocational readiness and training needs
- Delivering targeted training sessions on resume writing, job search strategies, interview preparation, workplace communication, and other essential job skills
- Collaborated with clients to explore job opportunities aligned with their abilities and preferences
- Providing guidance and advocacy throughout the job search process, including job matching, application assistance, and interview accompaniment
- I advocate for reasonable accommodations and modifications in the workplace to ensure clients’ success and job retention
- I work closely with employers to educate them on disability rights and promote inclusive hiring practices
- I also offered continuous support to clients after securing employment, including on-the-job coaching, problem-solving, and conflict resolution
- Conduct regular check-ins to assess job satisfaction, address concerns, and provide additional support as needed.
Caregiver/ In-Home
07.2022 - 03.2023
Job overview
- I was providing adult care to my elderly grandmother-in-law in-home after her daughter passed away in April 2022 and now has gone through back surgery
- I Handled all bathing and grooming to keep the patient hygienic
- Communicated with the patient's family (out-of-state family) to keep them aware of the patient's progress
- Also, monitored medications and maintained an exercise regimen to ensure patients remained in good health
- I offered companionship, provided light housekeeping, and assisted the patient in activities outside the home.
Customer Account Expert / T-Mobile
01.2022 - 07.2022
Job overview
- In this position, I was seasoned in managing fast-paced inbound calls that required me to build trust with the client in a short amount of time
- These customers seek to upgrade, add, transfer, and disconnect services
- My active listening skills and problem-solving attitude allow me to notice customer cues that provide an opportunity to create a beneficial experience
- I am very efficient at adapting my skills to connect with my peers in addition to my clients.
Licensed Insurance Agent/ Progressive
12.2018 - 01.2020
Job overview
- I was licensed to sell insurance in 24 states
- I have built trust with many diverse clients by understanding their unique needs and offering the best insurance solutions to meet those needs
- I explain the differences in every client’s policy based on their state requirements, that way the clients can make informed decisions about their purchases
- I was an expert in providing information and selling policies for cars and special lines
- I helped potential navigate the online website and self-help tools in times of need building credibility as a policy expert
- I have been recognized for performing in the top 20 percentile and have been able to mentor fellow peers on how to achieve the same level of excellence.
Education
Heart To Heart AcademyColorado Springs, United States
Certificate from Nursing Assistance
05.2024
University Overview
PPSC
Associate Degree in Anthropology
University Overview
American Heart Association
Basic Life Support Provider
03.2024
University Overview
CO
ACRE Certified
03.2024
University Overview
Liberty High School
Diploma
05.2009
University Overview
Skills
- Team Player
- Emotionally Intelligent
- Time Management Skills
- Kind & Attentive
- Synthesize Information and Ideas
- Effective Communicator
- Well Organized
- Adaptability
- Patient Assessments
- Crisis Management
- Disability Awareness
- Certified Nursing Assistant
Timeline
Direct Support Professional/ Durable Life Skills
03.2023 - Current
Caregiver/ In-Home
07.2022 - 03.2023
Customer Account Expert / T-Mobile
01.2022 - 07.2022
Licensed Insurance Agent/ Progressive
12.2018 - 01.2020
Heart To Heart Academy
Certificate from Nursing Assistance
PPSC
Associate Degree in Anthropology
American Heart Association
Basic Life Support Provider
CO
ACRE Certified
Liberty High School
Diploma