Summary
Overview
Work History
Education
Skills
COURSEWORK
Timeline
SalesAssociate

S'Brasha Jones

Carrollton,USA

Summary

Experienced and personable professional with a strong background in sales and marketing, consistently delivering exceptional customer satisfaction results. Actively seeking new opportunities to contribute to content creation and development projects. Highly adaptable and adept at meeting firm deadlines and managing quick turnarounds. Eager to leverage a proven track record of success to drive positive business outcomes and foster meaningful relationships within a dynamic team environment.

Overview

6
6
years of professional experience

Work History

Hub Supervisor

Hibbett Sports Store
02.2024 - Current
  • Lead, motivate, and support a team within a time-sensitive and demanding environment, including career development plans for direct reports and problem resolution.
  • Manage data collection for the updating of metrics to achieve productivity targets, reduce costs per unit, eliminate errors, and deliver excellent customer service.
  • Work closely with legal and safety departments to ensure that activities remain compliant.
  • Oversee materials and inventory.
  • Developed and implemented strategies to maximize customer satisfaction.

Sales Associate

Hibbett sports
05.2023 - Current
  • A sales associate's role involves assisting customers, processing transactions, maintaining store appearance, and restocking merchandise, requiring strong communication and customer service skills.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.

Athletics Guest Representative/ Coliseum Operations Assistant

University Of West Georgia
01.2023 - 12.2023
  • Maintained front desk's concierge record to provide over 1000 visitors with access to relevant local information.
  • Identified issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
  • Assisted Operations Managers with planning of routine schedule events on campus and external events off campus.
  • A role focused on providing excellent customer service to guests during events.

Amazon Courier

Amazon
06.2022 - 01.2023
  • Deliver packages to homes, businesses, and apartments Manage timely routes
  • Load and unload packages from the delivery vehicle
  • Carry packages up to 50LBS
  • Track deliveries using GPS to navigate
  • Effectively communicate with customers and administrative staff
  • Will assist other drivers in delivering packages on some evenings
  • Load and Unload packages.

Cashier

LOWES
05.2019 - 08.2020
  • Assisting customers in locating products and making recommendations; handling customer inquiries and resolving complaints in a timely and professional manner.
  • Processing sales transactions accurately and efficiently, handling cash and credit card payments, processing returns and exchanges.
  • Restocking shelves and displays, maintaining a clean an organized sales floor; Assisting with inventory management.
  • Staying informed about products and services offered by the store. Being able to answer customer questions accurately and confidently.

Education

BBA - Marketing

University of West Georgia
Carrollton, GA
12.2023

Skills

  • Complex Problem-Solving
  • Personnel Development
  • Customer Relations
  • Event Coordinator
  • Microsoft Office
  • Team Management

COURSEWORK

  • Be Dope Daily!
  • - Business Research focused on gathering, analyzing, and interpreting data to make better business decisions.
  • - Marketing Strategist professionally developed marketing plans to provide better awareness only to increase sales and brand awareness; identify what is beneficial to successfully drive retail opportunities.

Timeline

Hub Supervisor

Hibbett Sports Store
02.2024 - Current

Sales Associate

Hibbett sports
05.2023 - Current

Athletics Guest Representative/ Coliseum Operations Assistant

University Of West Georgia
01.2023 - 12.2023

Amazon Courier

Amazon
06.2022 - 01.2023

Cashier

LOWES
05.2019 - 08.2020

BBA - Marketing

University of West Georgia

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