Stephen Hawthorne
Laveen,USA
Summary
Strategic Fraud and Financial Analyst with over9 years of progressive experience in financial planning, accounting, fraud detection, and analysis. Proven success in creating, maintaining, and reporting specific financial data for diverse sectors, including retail and manufacturing. Recognized for optimizing financial models, conducting detailed analyses, and implementing cost-saving initiatives. Adept at consolidating large data sets, developing analytical tools, and providing strategic recommendations to enhance operational performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
HUB Supervisor
United Parcel Service
08.2024 - Current
- Supervised Package Handlers: Trained, developed, and managed teams to ensure adherence to safety policies, production goals, and attendance standards.
- Ensured Safety Compliance: Maintained full compliance with OSHA, corporate, station, and department safety regulations and procedures.
- Maximized Operational Efficiency: Managed departmental resources to optimize output, accuracy, and efficiency in all operations.
- Fostered Team Collaboration: Promoted a positive, team-oriented work environment with a focus on proactive communication, cooperation, and continual improvement.
- Implemented Development Plans: Designed and executed employee personal development plans to support professional growth and skill enhancement.
- Conducted Training and Evaluations: Delivered detailed orientation, safety training, and performance evaluations to ensure ongoing employee development and compliance.
Fraud Analyst
American Airlines
11.2022 - Current
- Spearheaded the discovery of the largest fraud ring in company history, leading to a DEA investigation
- Utilized advanced analytical tools for fraud detection in ticketing, reservations, loyalty programs, and payment systems
- Conducted thorough investigations into suspected fraudulent activities, collecting and analyzing relevant data
- Prepared detailed reports and documentation on identified fraud cases, including findings, analysis, and recommendations
- Conduct comprehensive analysis of fraud data to identify patterns, anomalies, and correlations, employing advanced statistical methods and data visualization techniques
- Work closely with technology teams to assess the performance of fraud detection systems and contribute to the refinement of algorithms and rules
- Utilize data analytics and reporting tools to assess the accuracy and effectiveness of fraud prevention measures, identifying areas for enhancement
Flow Lead/Team Lead
Amazon.com, Inc.
01.2021 - 11.2022
- Managed the Outbound department of multiple fulfillment centers;500 –800 employees
- Monitored daily and hourly rates of employees
- Analyzed risk and provided day-to-day operations, reducing discrepancies
- Mentored Operations and Area Managers in Standard Work, workflow procedures, and contingencies
- Conducted root cause analysis, enhancing workflow consistency and efficiency
- Successfully revitalized and elevated the performance of two underperforming sites, strategically implementing leadership skills to navigate challenges and drive positive outcomes
Fraud Investigator, Quality Control/Trainer
American Airlines
10.2015 - 01.2021
- Conducted comprehensive training for new hires, ensuring adherence to fraud prevention strategies
- Identified a fraudulent trend employed by the developers of the fraud tool widely adopted across major airline networks
- Discovered and addressed multiple new fraud trends, fostering team awareness and growth
- Collaborate with fraud investigators to provide constructive feedback on case reviews, highlighting opportunities for skill development and process optimization
- Investigate and resolve discrepancies in fraud-related documentation, ensuring a high level of accuracy in case reporting
- Generate and present regular reports on quality assurance metrics to management, offering insights into performance trends and improvement opportunities
Education
Master of Science - Forensic Psychology
Grand Canyon University
Phoenix, AZBachelor of Arts - Digital Film with an Emphasis in Screenwriting
Grand Canyon University
Phoenix, AZMaster of Science - Crime Analysis
Arizona State University
Tempe, AZ07-2025
Skills
- Advanced proficiency in Microsoft Word, Excel (including pivot tables, charts, and dashboard), Outlook, PowerBI, SQL, Access, SPSS, GIS, SAS, SAP, Tableau, and Adobe Premiere Pro
- Experience developing and working with financial models, budgeting tools, multi-locations, merchandising, and distribution
- Exceptional problem-solving abilities, internal controls, analytical skills, and quantitative skills
- Demonstrates meticulous organization with outstanding attention to detail, along with the ability to exercise sound judgment and discretion when managing confidential and sensitive information
- Excellent written and verbal communication skills; ability to ask questions and communicate effectively with managers
- Adept at working independently and collaboratively in a fast-paced environment
- Highly skilled in solving complex analytics questions and providing answers and recommendations in an understandable format
- Possesses a comprehensive understanding of crime scenes through coursework in film, criminal justice and forensic psychology during academic pursuit
Certification
- Wicklander and Zulawski: Investigative Interviewing
- Loss Prevention Detective
Timeline
HUB Supervisor
United Parcel Service
08.2024 - Current
Fraud Analyst
American Airlines
11.2022 - Current
Flow Lead/Team Lead
Amazon.com, Inc.
01.2021 - 11.2022
Fraud Investigator, Quality Control/Trainer
American Airlines
10.2015 - 01.2021
Bachelor of Arts - Digital Film with an Emphasis in Screenwriting
Grand Canyon University
Master of Science - Forensic Psychology
Grand Canyon University
Master of Science - Crime Analysis
Arizona State University
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