SCAFFIDI GINA

• Gather and document detailed business and technical requirements from internal stakeholders and external clients to support EDI and system integration initiatives.
• Design and maintain EDI mapping and transformation rules, ensuring accurate data exchange between internal systems and trading partners.
• Analyze business processes, workflows, and system performance to identify inefficiencies and implement improvement strategies.
• Translate business requirements into functional specifications and system documentation for development teams.
• Collaborate with developers, project managers, and technical teams to deliver solutions aligned with business objectives.
• Facilitate stakeholder meetings and requirements workshops to define project scope and priorities.
• Lead User Acceptance Testing (UAT) activities to validate system functionality and ensure successful implementation.
• Monitor project progress, track deliverables, and ensure compliance with business and technical requirements.
• Identify automation opportunities and recommend process improvements to increase operational efficiency.

• Lead EDI team, prioritize projects, oversee weekly recap meetings, and ensure projects stay on task and timelines met.
• Review and document business requirements while working with ERP and Web Developers on system changes needed to complete project.
• Successfully completed program testing meeting client or internal end user requirements.
• Ability to translate the requirements of the customers to the appropriate technical or business team(s) throughout the life of each project ensuring system performance and data integrity.
• Worked on various non edi related projects to improve processes and needs of internal departments on company's ERP system.
• Worked with Web Developers to create edi dashboard.
• This project gave internal end users access to edi documents and transaction times.
• It also provides summary and detail recap on all edi documents and at a client level as well.
• Oversaw edi customer moves from old edi platform to new platform.
• Before joining the department this was not progressing and had stalled for over a year.
• At this time all customers are migrated over which will allow the company to move forward with ERP upgrade.
• Translated business goals, feature concepts and customer needs into prioritized product requirements and use cases.
• Gathered detailed use cases and requirements through regular on-site visits, virtual meetings and customer advisory board sessions.
• Led weekly Scrum planning meetings to develop team strategies and define project goals.
• Led communication with stakeholders regarding product goals and progress made.
• Translated technical specifications into detailed product requirements.

• Hired and trained a team of 7 to create the Strategic Customer Support department Created documents and guidelines for daily processes Work with various departments on enhancements, reports and processes that will benefit Clover's customers, both external and internal.
• Work closely with IT dept on new system changes and edi needs.
• In this function I will assist with testing, documenting and training as needed.
• Lead weekly client calls reviewing backorder and fill rate reports, edi changes, product issues/questions, along with any additional questions or concerns the client had and needed addressed.
• Coached and mentored 7 new staff members, including conducting performance reviews.

• Oversee daily order processing functions.
• Verify that product is fulfilled accordingly to schedule, that delivery dates are met, while working with many internal departments to meet deadline needs.
• Generate weekly reports for Strategic customers informing them if product backorders, reason product was not shipped on time, and the estimated delivery date.
• Work with external and internal customers on product fulfillment and shipment of new product lines.
• Coordinate and test ERP and edi enhancements, new customer edi testing, and reporting needs with IT department.

• Oversaw the pricing administration centralization from 28 facilities to one central office.
• Hired and trained Pricing Administration staff.
• Created workflow processes and documentation for staff.
• Generated daily reports on Pricing teams email and phone SLA's and performed quality checks.
• Coached and mentored 8 new staff members, including conducting performance reviews.

• Held various positions during this timeframe.
• Among them Customer Service, National Account Coordinator, Account Implementation Manager.
• While performing these roles I managed multiple departments, hired and trained new employees, met with clients to meet their ordering and invoicing needs. Such as edi, xml, and flat files.
• Oversaw multimillion dollar client's implementations and assisted with various company mergers and migration of client data.
• Performed hiring and performance reviews.