Scarlet Cabrera Mateo
Glassboro,NJ
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, time management, organization, scheduling, and data entry.
Overview
3
3
years of professional experience
Work History
Enlisted
Army National Guard
09.2022 - Current
- Enhanced public speaking, discipline, leadership, teamwork, adaptability, integrity, working under stress, physical fitness, and adapting to many different personalities.
- Established strong rapport with diverse groups of personnel, fostering a positive work environment.
- Upheld code of conduct and maintained professionalism in stressful situations.
Mentor
CHAMP/Gear UP
06.2024 - 08.2024
- Served as a role model for professionalism, integrity, and dedication within the mentorship program environment.
- Enhanced mentee performance by providing personalized guidance and support.
- Served as a role model for mentees by demonstrating strong values and ethical standards.
- Promoted positive relationships between mentees and other peers and adults to encourage social resilience and connection.
- Assisted mentees in setting achievable goals and creating realistic action plans for personal and professional growth.
- Aligned mentoring activities with organizational objectives to drive overall improvement and support the mission of the program.
- Developed trust-based relationships with mentees through active listening and empathetic communication.
Tax Preparer
Liberty Tax
01.2023 - 04.2023
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Analyzed financial records to verify the accuracy of tax returns.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Assessed client tax situations to determine the best filing options.
- Completed and filed returns with tax departments at local, state, and federal levels.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Reviewed clients' tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
Receptionist
Liberty Tax
01.2022 - 04.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phones promptly and directed incoming calls to the correct offices.
- Kept reception area clean and neat to give visitors a positive first impression.
Education
Bachelor of Arts - Law And Justice
Rowan University
Glassboro, NJ09.2027
High School Diploma -
Gloucester Catholic
Gloucester, NJ06.2023
Skills
- Bilingual
- Customer service
- Communication
- Public speaking
- Disciplined
- Social skills
- Responsible
- Creative
- Friendly
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Reliability
- Organizational Skills
- Active Listening
- Adaptability and Flexibility
- Relationship Building
- Self Motivation
- Customer/Client relations
Studentemail
cabrer67@students.rowan.edu
Languages
Spanish
Native or Bilingual
Timeline
Mentor
CHAMP/Gear UP
06.2024 - 08.2024
Tax Preparer
Liberty Tax
01.2023 - 04.2023
Enlisted
Army National Guard
09.2022 - Current
Receptionist
Liberty Tax
01.2022 - 04.2022
Bachelor of Arts - Law And Justice
Rowan University
High School Diploma -
Gloucester Catholic