Summary
Overview
Work History
Education
Skills
Timeline
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Scarlet Castro

New York,NY

Summary

To secure a challenging role in a professional environment, utilizing my educational background, strong work ethic, and willingness to take on new responsibilities to contribute to the success of the company. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

8
8
years of professional experience
1
1
Language

Work History

Flight Attendant

JetBlue Airways
02.2020 - 01.2024
  • Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
  • Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
  • Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
  • Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.

Branch Ambassador

Capital One
12.2018 - 02.2020
  • Provided advice on different bank products and financial options.
  • Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
  • Evaluated client financial positions and identified most appropriate banking products.
  • Balanced teller drawers and ATM cash.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Developed and maintained strong customer relationships, providing exceptional service and advice.


Airport Customer Service Agent

Delta Air Lines
07.2016 - 12.2018
  • Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
  • Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
  • Operated specialized weighing and screening equipment to weigh and screen passenger luggage.
  • Used airline computer system to create airline tickets and boarding passes.
  • Verified identification and travel documents to efficiently board passengers for on-time departure.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.

Education

Associate - Fashion Marketing

NYC College of Technology
Brooklyn, NY

Skills

FAA Certified (Certificate of Demonstrated Proficiency)undefined

Timeline

Flight Attendant

JetBlue Airways
02.2020 - 01.2024

Branch Ambassador

Capital One
12.2018 - 02.2020

Airport Customer Service Agent

Delta Air Lines
07.2016 - 12.2018

Associate - Fashion Marketing

NYC College of Technology

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Scarlet Castro