Team member
Scarlet Ordonez
Dunkin' Donuts
New Castle,Delaware
Work Preference
Job Search Status:
Open to work
Desired Job Title
Team Member
Work Type
Part Time
Location Preference
On-Site
Location:
New Castle, DE
Open to relocation:
No
Important To Me
Company CultureFlexible work hours
1
Language
5
years of professional experience
Dedicated team member with proven skills in customer service, active listening, and bilingual communication. Recognized for resolving customer inquires swiftly and contributing to a positive team environment. Expertise in multitasking and task prioritization, ensuring operational efficiency during high-volume shifts. Committed to enhancing team dynamics and optimizing service delivery.
Work History
Team Member
5 Years- Delivered exceptional customer service during high-volume shifts.
- Operated cash register accurately, handling transactions swiftly and effectively.
- Maintained cleanliness and organization of workstations to ensure operational efficiency.
- Assisted in training new team members on standard operating procedures and best practices.
- Collaborated with team to optimize workflow and improve service speed during peak hours.
- Managed inventory levels, ensuring timely restocking of supplies for uninterrupted operations.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Operated the register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in a polite and professional a polite and professional manner.
- Worked different stations to provide optimal coverage and meet production goals.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Improved customer satisfaction by quickly helping each person find desired items.
Education
High School Diploma
- Completed AP course in Physiology
- Completed AP course in English
- Completed AP course in U.S. History
- Completed Dual Enrollment Spanish III (DTCC)
- 3.83 GPA
- Ranked in Top 24.59% of class
Skills
Customer service
Task prioritization
Attention to detail
Team collaboration
Multitasking abilities
Bilingual communication
Team collaboration
Active listening
Customer communication
Adaptability and flexibility
Fluent in Spanish
Advanced Spanish skills
Adaptability
Communication skills
Confidentiality understanding
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Creative Writing
Dance
I enjoy sketching and drawing
which helps improve my creativity and attention to detail.
I enjoy helping others and giving back to the community.
Reading
Music
Timeline
Team Member
Dunkin' Donuts
08.2021 - CurrentRead More
Freire Charter School Wilmington
High School Diploma
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