Scarlet Rodriguez Soldevilla
Bronx,NY
Summary
Over three years of healthcare management experience, driving operational success and team performance. Proven ability to lead diverse teams, streamline processes, and improve service delivery in healthcare settings. Strong analytical skills, with experience in financial analysis, compliance, and quality improvement.
Overview
6
6
years of professional experience
1
1
Certification
Work History
General Manager of Operations, Health Home Division
Essen Healthcare
07.2022 - Current
- Collaborate with Quality Improvement and Associate Director to assess service effectiveness and identify opportunities for improvement
- Conduct training sessions to enhance care management staff’s understanding of program standards and care delivery practices
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Developed and executed strategic plans for increased productivity, profitability, and overall business growth.
Care Coordinator Supervisor, Health Home Division
Essen Healthcare
12.2021 - 07.2022
- Coordinated discharge planning, ensuring a smooth transition from hospital to home or other facilities.
- Conducted comprehensive chart reviews, offering feedback to improve clinical intervention and care outcomes
- Streamlined workflow processes to ensure efficient operations and staff accountability
- Oversee member care evaluations, ensuring compliance with care plans, HCBS assessments, and annual consents
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
Customer Representative
U-Haul Moving and Storage
07.2018 - 10.2020
- Processed payments, managed accounts, and maintained accurate records of customer transactions
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Provided expert product knowledge to customers, enabling them to make informed purchasing decisions.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
Youth Development Intern
Kingsbridge Heights Community Center
05.2019 - 08.2019
- Mentored adolescents (ages 12-18) in academic support, social skills development, and college preparation
- Organized and led educational programs focused on relationship building, health education, and future planning
- Supervised groups on field trips, ensuring the safety and engagement of participants
- Mentored individual youths on personal growth and goal-setting, fostering a sense of accountability and ownership over their progress.
Education
Master of Public Health (MPH) - Health Policy and Management
CUNY Graduate School of Public Health & Health Policy
New York, NY01.2024
Bachelor of Arts (BA) - Psychology, Healthcare Management
College of Mount Saint Vincent
Bronx, NY01.2021
Skills
- Operations Management
- Case Management / Documentation
- EHR systems
- Problem-Solving
- Adaptive team player/Collaboration
- Time Management
- Empathy & Active Listening/ Interpersonal Communication
- Data Analysis
- Microsoft Office
- Policy Analysis
- Strategic Planning
- Staff Development
Certification
- Lean Six Sigma
- Project Management
Languages
Spanish
Native or Bilingual
Timeline
General Manager of Operations, Health Home Division
Essen Healthcare
07.2022 - Current
Care Coordinator Supervisor, Health Home Division
Essen Healthcare
12.2021 - 07.2022
Youth Development Intern
Kingsbridge Heights Community Center
05.2019 - 08.2019
Customer Representative
U-Haul Moving and Storage
07.2018 - 10.2020
Bachelor of Arts (BA) - Psychology, Healthcare Management
College of Mount Saint Vincent
- Lean Six Sigma
- Project Management
Master of Public Health (MPH) - Health Policy and Management
CUNY Graduate School of Public Health & Health Policy
Similar Profiles
CARMEN MATOSCARMEN MATOS
Practice Manager at Essen HealthcarePractice Manager at Essen Healthcare
Ekom UkpehEkom Ukpeh
Clinical Care Coordinator at Essen HealthcareClinical Care Coordinator at Essen Healthcare
Kettia GuilliteKettia Guillite
Urgent Care Physician at Essen HealthcareUrgent Care Physician at Essen Healthcare