Programming
Scarlett Cobain
IT Assistant
Deer Park,NY
Summary
I am currently an undergraduate student at CUNY School of Professional Studies, majoring in Information Systems. I first experimented with HTML and CSS at the age of nine and enjoyed the way HTML and CSS could be used for customization. I overcame many obstacles to continue to pursue a career in technology, which is a field of study I am incredibly passionate about. Due to this I have been able to continue to be proactive in achieving the goal of obtaining my bachelor’s degree. I use technology in my personal and educational tasks, as an independent musician I am tasked with troubleshooting technical issues both on MAC and WINDOWS OS, which has helped me to improve my problem-solving skills. I have worked on several projects in college with JavaScript, which has allowed me to become more comfortable with programming languages. I studied Networking outside of college for personal interest and completed a Networking Certification course with Next Gen T. I would like to use my technical skills to improve the lives of those who struggle having access or adapting to the use technologyI am hardworking, motivated, and determined on establishing a professional career in technology. Skilled IT Assistant with broad base of experience in technical support and operations. Resolves problems quickly, delivering high levels of customer satisfaction. Excellent knowledge of programming.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
3
3
Language
Work History
IT Assistant
Long Island Computer Networks
Lindenhurst, NY
04.2022 - Current
- Responded to queries on phone, via email or through IT ticketing system.
- Maintained current software licenses and patched applications to stay up-to-date with latest features.
- Installed and configured software and hardware.
- Reviewed system and network performance to make proactive adjustments based on established IT policies.
- Gathered and translated project requirements and collaboratively worked to define scope and milestones.
- Configured hardware, devices and software to set up work stations for employees.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
Dental Assistant
Brookhaven Dental Care, The SMILIST
East Islip, NY
09.2017 - 03.2022
- Responsibilities included tending to patients in preoperative care and post-operative care along side the doctor
- Managed small dental office, fulfilling tasks like patient intake information, organizing schedule, contacting and maintain communication with patients.
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
- Educated patients by giving oral hygiene, plaque control and postoperative instructions.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment and setting up x-ray machines.
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
- Documented patient dental health information, medical history and vital signs for future reference.
- Took dental images following strict patient protection rules, applying lead aprons.
- Staged tray for procedures by arranging dental instruments and equipment.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Explained treatment procedures and instructed patients on home care guidelines.
- Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
- Supported dentists during procedures, assisting dental fillings, permanent and temporary crowns and sealants.
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
- Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay and areas needing treatment.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings, casts and impressions.
- Sterilized rooms and prepped equipment and instruments for 20 procedures daily.
- Prepared and arranged instruments, medications and required materials for dental procedures.
- Provided diagnostic information by exposing and developing radiographic studies.
- Educated patients on postoperative care and best practices for protecting dental work and boosting healing process.
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
- Managed office schedules and calendars to coordinate administrative planning and execution.
- Verified proper operation of dental equipment by completing preventive maintenance, troubleshooting malfunctions and calling for repairs.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Taught patients strategies for boosting oral hygiene, controlling plaque and protecting tooth enamel from long-term damage.
- Assisted dentist with paperwork and billing protocol for both routine and less common procedures.
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information and maintaining records.
Education
High School Diploma -
Bay Shore High School
Bay Shore, NY 06.2013 - 06.2013
Associates in General Studies
Suffolk Community College
Selden, NY 08.2013 - 12.2016
Bachelor of Science - Computer And Information Systems Security
CUNY SCHOOL OF PROFESSIONAL STUDIES
NY,NY 08.2020 - 12.2022
Certification - Dental Assistant
Stony Brook School of Dentistry
Stony Brook, NY 2016.08 - 2017.01
Skills
Programming experience (HTML/JAVA/PYTHON)undefined
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved an series of errors made by a prior employee with user accounts and devices which led to recovery of user accounts and devices.
- Achieved setting up new gaming lab for students through effectively helping with installation of hardware, software, and imaging.
- Collaborated with team of 3 in the development of Game Lab.
- Achieved retiring devices by importing Excel sheet information with accuracy and efficiency.
- Resolved product issue through consumer testing.
- Collaborated with team of 3 in the development of Student Technology Resource Management.
- Achieved software engineering micro-credential by completing Ever-Up Software Engineering Bootcamp with accuracy and efficiency.
Software
Troubleshooting
Problem Solving
Critical Thinking
Knowleddge of Software Devlopment Phases
Interests
Music
Games
Technology
Designing
hobbies
My hobbies include making electronic music on my free time and learning Ableton. These hobbies allow me to continue to troubleshoot and problem solve as I have to teach my self how to use Plug-Ins and additional Software. I also enjoy playing video games with my friends. I love to go walking/hiking as much as I can since I spend so much time on the computer.
Timeline
IT Assistant
Long Island Computer Networks
04.2022 - Current
Bachelor of Science - Computer And Information Systems Security
CUNY SCHOOL OF PROFESSIONAL STUDIES
08.2020 - 12.2022
Dental Assistant
Brookhaven Dental Care, The SMILIST
09.2017 - 03.2022
Certification - Dental Assistant
Stony Brook School of Dentistry
2016.08 - 2017.01
Associates in General Studies
Suffolk Community College
08.2013 - 12.2016
High School Diploma -
Bay Shore High School
06.2013 - 06.2013
Quote
Everyone you will ever meet knows something you don’t.
Bill Nye, the Science Guy
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