Scarlett Cobain
Bay Shore,USA
Summary
Focused Technical Support Representative with 4 years of experience in helping users utilize and troubleshoot software and systems. Demonstrated record of facilitating workflow through quality prioritization, escalation and tracking techniques. Offering exceptional technical diagnosis, communication and file tracking skills.
Overview
1
1
Certification
Work History
Information Technology Specialist
B&N
NY, NY
- Liaised with department heads to understand their technology needs and provide solutions.
- Installed and configured network hardware and software to ensure optimal performance.
- Collaborated with vendors to resolve equipment failures and negotiate service agreements.
- Diagnosed program malfunctions, identifying root causes, and implementing corrective solutions.
Information Technology Assistant
LICN
Ronkonkoma, NY
- Trained new employees on company software and troubleshooting techniques.
- Maintained detailed records of user issues and solutions in ticketing system.
- Managed inventory of IT assets including software licenses, hardware, and accessories.
- Aided in configuring mobile devices for secure access to corporate email and networks.
- Installed, configured, and updated software applications according to company guidelines.
Education
Bachelor of Science - Computer Information Systems
City University of New York
New York, NYSkills
- Coordinated cross-functional collaboration to streamline workflows and improve efficiency
- Conducted thorough reviews and audits to maintain high levels of detail-oriented work
- Executed bilingual communication strategies in English and Spanish to foster inclusivity and accessibility in all engagements
- Implemented robust IT infrastructure solutions to facilitate seamless connectivity and data management across departments
- Compiled and organized IT documentation, ensuring clarity and accessibility for technical teams and end-users
- Managed software upgrade processes, coordinating with teams to minimize downtime and maintain operational efficiency
Certification
Lean Six Sigma-Green Belt
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Information Technology Specialist
B&N
Information Technology Assistant
LICN
Bachelor of Science - Computer Information Systems
City University of New York