Scarlett DeShields
Rock Hill,SC
Summary
Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.
Overview
5
5
years of professional experience
Work History
Store Manager
Palm Beach Tan
12.2022 - Current
- As a store manager the duties of this position, were to check in guest and educate them on their personal tanning needs
- While making the guest aware of tanning times and personal goals for their tans
- Along with that, I made each guest aware of the products that would enhance their tans
- Cleanliness and maintaining a germ free environment for the restrooms, front lobby and bed to be laid in
- While also, maintaining management duties, which induces but are not limited to
- Updating and keeping a close count on inventory everyday
- Addressing work place violations with other employees, including verbal warnings, written warnings and termination
- Doing banking, daily, ensuring all deposits and counts were correct
- Taking action if any customers had complaints or questions, and helping relive the complaint/ question
- Working closely with my district manager
- As store manager, I was trained on everything a store manager would do
- In addition to my management duties, I also viewed, called, and interviewed job applicants
- All the while, I had personal sales goals each month, based on the amount of guest seen
- Which I met each month.
Tanning Consultant/Sales Associate
Ultra Tan
09.2021 - 06.2022
- As a tanning consultant and sales associate the duties of this position, were to check in guest and educate them on their personal tanning needs
- While making the guest aware of tanning times and personal goals for their tans
- Along with that, I made each guest aware of the products that would enhance their tans
- Cleanliness and maintaining a germ free environment for the restrooms, front lobby and bed to be laid in
- All the while, I had personal sales goals each month, based on the amount of guest seen
- Which I met each month.
secretary/ receptionist
Elite Roofing
05.2018 - 08.2021
- My duties included, overseeing heavy calendar management
- Travel arrangements, expense reports
- Also vitalization of costumer service to schedule and coordinate potential jobs
- Part of the responsibilities were preparing, proof reading, editing, and finalizing outgoing documents
- While at all times making the perspective costumer feel secure that they has come to the right place
- This was an on going summer job for multiple years.
Hostess
R Place Bar and Grill
11.2020 - 04.2021
- My duties at R Place was greeting and seating guest
- Seeing fifty to two hundred guest per shift
- Presenting menus and daily specials to guest while ensuring their napkins and silverware were always fresh
- Coordination with waitstaff, kitchen staff and management, was a must to ensure guest were assigned and satisfied with their service
- Coordinating reservations to prevent overlapping of seating
- Of most importance was the clean and sanitary host area
- Answered all telephone calls
- Coordinated seating and organized reservations
- Greeted customers
- Took customer to-go orders
- Upheld a high standard of customer service
- Cleaned and prepared tables
- Accommodated and managed private parties
Hostess
J Peters Grill and Bar
12.2019 - 03.2020
- Here the restaurant and duties were the same as listed for R Place Bar and Grill
- The restaurant had new owners and operated under a new name
- Cleaned and prepared tables
- Upheld a high standard of customer service
- Took customer to-go orders
- Accommodated and managed private parties
- Greeted customers
- Coordinated seating and organized reservations
- Answered all telephone calls
Education
Associate's degree - Administrative Technology
Piedmont Technical College
Greenwood High school diploma -
Ware Shoals High School
Ware Shoals, SC06.2021
Skills
- Front Desk (3 years)
- Retail Sales (3 years)
- Computer Skills
- Personal Assistant Experience
- Microsoft Outlook
- Filing
- Customer service (4 years
- Cash handling (3 years)
- Banking
- Sales
- Influencing and negotiating with customers
- Development in any professional field
Additional Information
- Authorized to work in the US for any employer
Timeline
Store Manager
Palm Beach Tan
12.2022 - Current
Tanning Consultant/Sales Associate
Ultra Tan
09.2021 - 06.2022
Hostess
R Place Bar and Grill
11.2020 - 04.2021
Hostess
J Peters Grill and Bar
12.2019 - 03.2020
secretary/ receptionist
Elite Roofing
05.2018 - 08.2021
Associate's degree - Administrative Technology
Piedmont Technical College
High school diploma -
Ware Shoals High School
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