Scarlett Edwards
Washington DC,DC
Summary
Accomplished Head Manager at Lighthouse Pools, adept in operations management and staff training, significantly enhanced swimmer safety and satisfaction. Leveraged expertise in water rescue techniques and employee engagement to advance professional development and improve service quality. Proven track record in fostering team growth and optimizing pool operations, achieving notable increases in certification rates and program enrollment. Possesses strong leadership and time management skills. Seeking opportunities to utilize these skills in a host role.
Overview
2
2
years of professional experience
Work History
Head Manager
Lighthouse Pools
05.2024 - 09.2024
- Engaged in urgent or escalated issues with members or co-workers to provide appropriate direction and resolution.
- Achieved higher levels of employee engagement through effective communication, coaching, and recognition programs.
- Enhanced swimmer safety by enforcing pool rules and regulations consistently.
- Advanced personal professional development participated in advanced lifesaving courses, such American Red Cross Lifeguard Instructor certification course.
- Ensured optimal pool water quality by monitoring chemical levels and maintaining proper filtration systems.
- Improved swimmer satisfaction with proactive monitoring and swift assistance in distress situations.
Lifeguard Instructor
Lighthouse Pools
05.2024 - 09.2024
- Provided mentorship to junior lifeguards, guiding their professional growth throughout their employment.
- Increased patron satisfaction by addressing concerns and providing exceptional customer service.
- Supported team development by providing constructive feedback to fellow lifeguards on performance improvements needed.
- Implemented new training techniques that led to increased certification rates among course participants.
Pool Operator
Lighthouse Pools
05.2022 - 09.2023
- Increased public awareness of available swim programs by presenting at local schools and community events, leading to increased enrollment numbers.
- Responded effectively to emergency situations, following established protocols while coordinating with additional first responders as needed.
- Organized special events at pool such as swim meets or community gatherings, fostering sense of camaraderie among patrons.
- Maintained pool water quality by conducting regular testing and adjusting chemical levels accordingly.
Lifeguard
Lighthouse Pools
05.2022 - 08.2022
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
Education
Bachelor of Science - Clinical Psychology
University of Maine
Orono, ME05-2027
High School Diploma -
Washington Latin Public Charter School
5200 2nd St NW, Washington, DC 2001106-2023
Skills
- Staff training and development
- Employee onboarding
- Operations management
- Inventory management
- Water rescue techniques
- Physical fitness
- AED operation
- Safety procedures
- Incident reporting
Languages
English
Native or Bilingual
Spanish
Limited Working
Interests
- Camping
- Drawing and Painting
- Reading
- Volunteering at local animal shelters and rescue organizations
- I participate in a variety of outdoor recreational activities
- Team Sports
Timeline
Head Manager
Lighthouse Pools
05.2024 - 09.2024
Lifeguard Instructor
Lighthouse Pools
05.2024 - 09.2024
Pool Operator
Lighthouse Pools
05.2022 - 09.2023
Lifeguard
Lighthouse Pools
05.2022 - 08.2022
Bachelor of Science - Clinical Psychology
University of Maine
High School Diploma -
Washington Latin Public Charter School
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