SCARLETT FRITTS
Morristown
Summary
Dynamic professional with extensive experience at Ruby Tuesday Corporate Offices, excelling in telephone communication and multitasking. Proven ability to enhance operational efficiency and guest satisfaction through meticulous attention to detail and adaptability. Recognized for reliability and integrity in high-pressure environments, consistently delivering exceptional service and support.
Overview
18
18
years of professional experience
Work History
Receptionist
Ruby Tuesday Corporate Offices
Maryville
10.2014 - 05.2023
- Prepare invoices, reports, memos, letters, financial statements and other documents using word processing, spreadsheet, database, or presentation software.
- Greet visitors and determine whether they should be given access to specific individuals.
- File and retrieve corporate documents, records, and reports.
- Open, sort, and distribute incoming correspondence, including faxes and email.
- Prepare responses to correspondence containing routine inquiries.
- Answer phone calls and direct calls to appropriate parties or take messages.
Assistant Manager
Holiday Inn Express
Alcoa
03.2007 - 07.2010
- Greet, register, and assign rooms to guests of hotels or motels.
- Verify customers' credit and establish how the customer will pay for the accommodation.
- Contact housekeeping or maintenance staff when guests report problems.
- Make and confirm reservations.
- Issue room keys and escort instructions to bellhops.
- Keep records of room availability and guests' accounts manually or using computers.
- Perform bookkeeping activities such as balancing accounts and conducting nightly audits.
- Post charges such those for rooms, food, liquor, or telephone calls to ledgers manually or by using computers.
- Compute bills, collect payments, and make change for guests.
- Record guest comments or complaints, referring customers to managers as necessary.
- Review accounts and charges with guests during the check-out process.
- Transmit and receive messages using telephones or telephone switchboards.
- Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
- Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
- Deposit guests' valuables in hotel safes or safe-deposit boxes.
- Clean and maintain lobby and common areas such as restocking supplies and watering plants.
- Arrange tours, taxis, or restaurant reservations for customers.
- Prepare for basic food service such as setting up continental breakfast or coffee and tea supplies.
- Plan, schedule or supervise the work of other employees.
- Collect and analyze data to detect deficient controls, duplicated effort, extravagance, fraud, or non-compliance with laws, regulations, and management policies.
- Prepare detailed reports on audit findings.
- Supervise auditing of establishments and determine scope of investigation required.
- Inspect account books and accounting systems for efficiency, effectiveness, and use of accepted accounting procedures to record transactions.
Night Manager/Night Audit
Mainstay Suites
Alcoa
11.2005 - 06.2007
- Inspect guest rooms, public areas, and grounds for cleanliness and appearance.
- Greet and register guests.
- Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.
- Train staff members.
- Coordinate front-office activities of hotels or motels and resolve problems.
- Assign duties to workers and schedule shifts.
- Arrange telephone answering services, deliver mail and packages, or answer questions regarding locations for eating and entertainment.
- Prepare detailed reports on audit findings.
- Supervise auditing of establishments and determine scope of investigation required.
Education
High School -
Maryville High School
Maryville, TNSkills
- Telephone communication skills
- Multitasking ability
- Attention to detail
- Technical proficiency
- Adaptability
- Friendly demeanor
- Pressure resilience
- Quick learner
- Punctuality
- Responsibility
- Reliability
- Integrity
Professional Summary - Additional Skills
- Excellent over the phone skills
- Very comfortable with multitasking
- Attention to detail
- Technical and language skills
- Flexibility
- Polite and friendly
- Able to thrive under pressure
- Fast learner
- Punctual
- Responsible
- Reliable
- Honest
Timeline
Receptionist
Ruby Tuesday Corporate Offices
10.2014 - 05.2023
Assistant Manager
Holiday Inn Express
03.2007 - 07.2010
Night Manager/Night Audit
Mainstay Suites
11.2005 - 06.2007
High School -
Maryville High School