Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Scarlett Hill

Cheyenne

Summary

Resourceful professional in management operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance.

Overview

6
6
years of professional experience

Work History

Store Manager

Spectrum
Cheyenne
05.2021 - Current
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Provided technical support for customers when needed, answering questions about product features and capabilities.
  • Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
  • Resolved customer complaints regarding sales and service.
  • Established new accounts and serviced existing accounts maintaining professional relationships.

Bar Manager

The Lamp Lounge
Cheyenne
06.2019 - 01.2021
  • Maintained cleanliness standards throughout the bar area including countertops, shelves and equipment.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Reorganized bar stations to streamline service flow.
  • Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Ensured compliance with local health codes regarding food storage temperatures or alcohol serving guidelines.
  • Maintained accurate records of liquor inventory and purchases for budgeting purposes.
  • Monitored cash intake to reduce discrepancies.
  • Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Poured wine, beer and cocktails for patrons.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Assisted staff by serving food and beverages or bussing tables.
  • Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Delegated work to staff, setting priorities and goals.

Education

High School Diploma -

Mountain View High School
Loveland, CO
05-2015

Skills

  • Customer service
  • Inventory management
  • Sales planning
  • Cash handling
  • Team building
  • Staff scheduling
  • Employee training
  • Performance monitoring
  • Technical support
  • Operational excellence
  • Employee terminations
  • Promotions management
  • Payroll management
  • Policies and procedures
  • Inventory control
  • Leadership development
  • Store merchandising
  • Team development
  • Cash management
  • Problem-solving
  • Sales coaching
  • Operational efficiency
  • Sales strategies
  • Store opening and closing procedures

Accomplishments

  • Attended multiple round table meetings with CEO of Spectrum
  • Assisted in Product development teams to create a calculator to show customer savings with whole home solution
  • Consistently Ranked in the Top 10 Stores month over month
  • Multiple Top Performer Awards for Sales Metrics and Customer Experiance

References

References available upon request.

Timeline

Store Manager

Spectrum
05.2021 - Current

Bar Manager

The Lamp Lounge
06.2019 - 01.2021

High School Diploma -

Mountain View High School

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Scarlett Hill