Summary
Overview
Work History
Education
Skills
About Me
References
Timeline
Generic

Scarlett Madison

Jacksonville

Summary

Dynamic professional with a proven track record at S.A.F.E. Management, excelling in crowd control and delivering exceptional customer service. As a small business owner, I honed my organizational skills and effective communication, ensuring client satisfaction and fostering employee development. Committed to creating outstanding experiences while maintaining a safe environment.

Overview

17
17
years of professional experience

Work History

Security Officer/Guest Services Associate

S.A.F.E. Management
Jacksonville
12.2023 - Current
  • Crowd management and patron service during events held at entertainment venues.
  • Monitor entrances and exits for unauthorized personnel, or prohibited items being brought onto the premises.
  • Provide escorts for guests as needed throughout the venue.
  • Deliver exceptional customer service to guarantee an outstanding guest experience.

Flower Delivery Driver

Spencer's Florist
Jacksonville
02.2023 - Current
  • Demonstrate excellent customer service skills while interacting with clients.
  • Maintain accurate records of orders and invoices.
  • Communicate effectively with team members regarding changes in orders or address updates.

Personal Driver

Self-Employed
Jacksonville
05.2018 - Current
  • Communicate effectively with customers to ensure satisfaction with the services provided.
  • Uphold a safe driving record to guarantee customer comfort and safety during travel.
  • Ensure vehicle is clean, presentable, and fully fueled/charged at all times.

Owner/Operator

Pawdaddy's Pet Parlor & Playhouse
Jacksonville
02.2008 - Current
  • Manage and operate pet grooming salon alongside boarding facility.
  • Service-oriented client environment.
  • Maintain a clean and organized workspace.
  • Perform complete grooming services, including brushing, bathing, trimming, nail clipping, and ear cleaning.
  • Schedule regular appointments for repeat customers.
  • Provide advice to pet owners on proper nutrition, behavior modification techniques, and general care of their pets.
  • Facilitate employee training and development through mentorship.

Education

Professtional Pet Groomer's Certification - Pet Grooming

Petsmart Grooming Academy
Orlando, FL
08-2007

Some College (No Degree) - General Studies

FCCJ
Jacksonville, FL
01-2004

US Navy Aviation Electronics Certification - Aviation Electronics

Avionics "A" School
Millington, TN
03-1995

High School Diploma -

Independence High School
Independence, LA
05-1994

Skills

  • Small business owner/operator
  • Exceptional customer support
  • Employee training and mentorship
  • Effective communication abilities
  • Proficient team leadership
  • Crowd and access control
  • Organizational and record-keeping skills
  • Technical proficiency

About Me

  • I am a creative person with a passion for living life to the fullest! I enjoy people and pets equally, travelling, music, writing, outdoor adventures and my four kiddos.

References

References available upon request.

Timeline

Security Officer/Guest Services Associate

S.A.F.E. Management
12.2023 - Current

Flower Delivery Driver

Spencer's Florist
02.2023 - Current

Personal Driver

Self-Employed
05.2018 - Current

Owner/Operator

Pawdaddy's Pet Parlor & Playhouse
02.2008 - Current

Professtional Pet Groomer's Certification - Pet Grooming

Petsmart Grooming Academy

Some College (No Degree) - General Studies

FCCJ

US Navy Aviation Electronics Certification - Aviation Electronics

Avionics "A" School

High School Diploma -

Independence High School

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