Scarlett O'leary
Ashford
Summary
Customer-centric professional with over 1 year of experience in providing guests with professional and personable service, exceptional food and beverage quality, and an attractive and well-maintained environment. Proven track record of driving 20% growth in food/beverage sales, enhancing repeat business, increasing referrals by 15%, and garnering positive reviews from customers. Expert in preparing cocktails, beer, wine, and drinks for diverse clientele while accurately collecting and processing payments as well as maintaining adequate inventory levels.
Overview
6
6
years of professional experience
Work History
Career Break
04.2022 - 09.2025
- Took time away from professional career to spend time with family/friends and explore potential career opportunities
Waitress and Bartender
Backyard Bar & Grill
Morton
10.2021 - 03.2022
- Warmly welcomed and greeted each guest upon arrival and exit from the restaurant to ensure rich customer experience, resulting in increased repeat/referral business
- Seated guests according to seating availability for 15-table restaurant while also taking into account guest requests, addressing concerns, and handling complaints to drive dining facility's success
- Memorized over 80 menu items and rotating specials in order to provide customized recommendations to guests as per needs to achieve satisfaction
- Addressed concerns and/or complaints in timely manner to assure positive experience as well as escalated complex issues to management for swift resolution
- Prepared alcoholic and non-alcoholic drinks/beverages to ensure a pleasant customer experience
- Leveraged keen knowledge of optimal cocktails/drinks and food pairings to provide suitable recommendations based on preferences, leading to positive customer feedback
Waitress and Bartender
Bruno's Family Restaurant
Eatonville
09.2020 - 10.2021
- Delivered exceptional customer service by identifying and fulfilling guests' needs as well as addressing concerns/complaints in timely manner
- Achieved guests' satisfaction with meals along with suggesting additional items to increase restaurant sales by 20%
- Utilized knowledge of mixed beverages, specialty liquors, and craft beers to serve customers and provide wait staff with well-prepared drinks in a timely fashion
- Restocked and replenished bar inventory and supplies along with maintaining a clean work and dining area to attract both new and existing customers
- Earned consistent praise from restaurant management on displaying outstanding job performance and a strong work ethic
Lead Waitress
Copper Creek Restaurant
Ashford
10.2019 - 09.2020
- Served brunch, lunch, and dinner to a section of seven tables per shift in accurate and timely manner along with utilizing excellent communication skills to build rapport and secure trust/confidence
- Established and sustained friendly and engaging relationships with long-standing regular customers to drive brand loyalty and positive online reviews
- Collaborated with peers and management to ensure high levels of customer satisfaction
- Avoided errors while handling payments, giving change, and printing receipts for customers to maintain accuracy
- Maximized sales by consistently upselling premium cocktails, wine, and food pairings, resulting in a 15-20% average boost in check totals
- Ensured compliance with applicable alcohol service laws and safety standards, resulting in zero violations
Education
High School Diploma -
North Kitsap Highschool
Massage Therapy Program -
Everest College
Skills
- Customer Service & Support
- Guest Satisfaction & Retention
- Sales & Inventory Management
- Bartending & Drink Preparation
- Team Collaboration
- Presentation & Interpersonal Skills
- Multitasking & Organizational Abilities
- Cash Management
- POS
Timeline
Career Break
04.2022 - 09.2025
Waitress and Bartender
Backyard Bar & Grill
10.2021 - 03.2022
Waitress and Bartender
Bruno's Family Restaurant
09.2020 - 10.2021
Lead Waitress
Copper Creek Restaurant
10.2019 - 09.2020
High School Diploma -
North Kitsap Highschool
Massage Therapy Program -
Everest College