Scarlett Thomas
Annville,KY
Summary
Detail-oriented professional with extensive experience in executive support. Demonstrated success in streamlining operations and improving organizational efficiency. Strong communication and critical thinking skills.
Overview
14
14
years of professional experience
Work History
Teacher,
Annville Christian Academy
Annville, KY
02.2026 - Current
- Design engaging lesson plans incorporating diverse learning activities to enhance student involvement.
- Implement effective classroom management strategies to foster a positive learning environment.
- Facilitate classroom discussions to encourage critical thinking and participation.
- Collaborate with colleagues to create integrated curriculum resources and activities that supported interdisciplinary learning.
- Implement educational technology tools to enhance student learning experiences.
Executive Assistant,
Highlands Diversified Services
London, KY
08.2016 - 03.2017
- Managed executive calendars and scheduled appointments to optimize time management for executives.
- Coordinated travel arrangements and itineraries for company executives to ensure seamless logistics.
- Prepared and distributed materials to participants for effective collaboration.
- Compiled reports, presentations, agendas, minutes, and documents to facilitate informed decision-making for executive staff.
- Communicated with internal teams and external partners to align objectives.
- Streamlined office procedures to improve operational efficiency in daily activities.
- Assisted in organizing company events and employee meetings to foster team engagement.
Data Entry Assistant,
Jackson Energy Cooperative
McKee, Kentucky
04.2015 - 07.2016
- Prepared month-end closing reports, contributing to accurate financial reporting.
- Verified invoice accuracy to ensure timely distribution and prevent billing errors.
- Assisted customers with billing inquiries, resolving issues to improve overall customer satisfaction.
- Coordinated with departments to resolve account discrepancies, ensuring data integrity across systems.
- Processed billing statements using accounting software for client accounts.
Member Service Representative,
Jackson Energy Cooperative
McKee, KY
10.2012 - 07.2016
- Resolved billing disputes by reviewing account details and providing clear explanations, ensuring member understanding.
- Assisted members with account inquiries and service requests, enhancing member satisfaction.
- Processed transactions and resolved member issues, ensuring seamless service experiences.
- Processed new member applications while maintaining accurate records.
- Handled incoming calls and directed inquiries to appropriate departments for resolution.
- Educated members on energy conservation programs and services, promoting awareness and engagement.
Education
MBA - Business Administration
University of The Cumberlands
Williamsburg, KY01-2012
Bachelor of Arts - Business Administration, Spanish Minor
University of The Cumberlands
Williamsburg, KY05-2010
Skills
- Proficient in Microsoft Office Suite and videoconferencing software
- Document preparation
- Attention to detail
- Team collaboration
- Time management
- Calendar/schedule management
- Event coordination
- Administrative operations
- Data entry accuracy
- Procedure optimization
- Office management
Timeline
Teacher,
Annville Christian Academy
02.2026 - Current
Executive Assistant,
Highlands Diversified Services
08.2016 - 03.2017
Data Entry Assistant,
Jackson Energy Cooperative
04.2015 - 07.2016
Member Service Representative,
Jackson Energy Cooperative
10.2012 - 07.2016
MBA - Business Administration
University of The Cumberlands
Bachelor of Arts - Business Administration, Spanish Minor
University of The Cumberlands