- Learning new cooking techniques and expanding my culinary skills
- Volunteering at local animal shelters and rescue organizations
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Reading
- Passionate about balancing physical health with mental and emotional wellness
- Learning more about firearms and staying up to date with shooting pratices
Scarlett Whitley
Jacksonville,FL
Summary
Experienced with team supervision, operational efficiency, and staff training. Utilizes strong leadership to maintain productivity and morale. Track record of implementing effective processes and adapting to changing needs. Skilled in conflict resolution and time management. Committed to continuous learning and staying current with industry practices to enhance job performance.
Overview
9
9
years of professional experience
Work History
Shift Leader
Hungry Howie’s Pizza
Jacksonville, FL
06.2025 - 03.2026
- Ensuring compliance with company policies, health, and safety standards
- Closing registers and preparing cash deposits
- Supervised daily operations to ensure efficient workflow and adherence to quality standards.
- Accounting for daily inventory and loss management
- Providing high-quality customer service resulting in positive reviews on Google
- Completed cash and credit card transactions accurately using POS software.
- Trained new team members on operational procedures and customer service excellence.
Cashier
Harvey’s Grocery
Jacksonville, FL
10.2023 - 07.2024
- Established personal connections with customers, exceeding customer service expectations
- Built rapport with clients by providing quality customer service and problem solving
- Accurately tracked customer orders, identified, and resolved any issues during order fulfillment
Delivery Driver
Marco’s Pizza
Jacksonville, FL
03.2022 - 04.2023
- Served an average of 85 customers per week with an average of 3 orders per customer
- Trained new drivers on the company’s delivery process and effective customer service practices
- Maintained excellent punctuality, customer service, and efficiency, receiving top ratings for 10 months
- Assisted in training new drivers on route optimization and customer service standards.
- Utilized GPS technology to navigate routes, reducing delivery times and improving service reliability.
Delivery Driver
Domino’s
Jacksonville, FL
05.2022 - 10.2022
- Trained new drivers on the company’s delivery process and effective customer service practices
- Served an average of 70 customers per week with an average of 3 orders per customer
- Delivered orders promptly, ensuring customer satisfaction and adherence to delivery protocols.
- Maintained accurate logs of deliveries and vehicle inspections for operational compliance.
- Collaborated with kitchen staff to streamline order preparation and enhance delivery efficiency.
Delivery Driver
Pizza Hut
Jacksonville, FL
08.2021 - 01.2022
- Trained new drivers on the company’s delivery process and effective customer service practices
- Maintained excellent punctuality, customer service, and efficiency, receiving top ratings for 3 months
- Served an average of 85 customers per week with an average of 4 orders per customer
Sandwich Artist
Subway
Jacksonville, FL
07.2017 - 12.2017
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Increased the average company ratings on Google, Yelp, and Facebook by 8 points
- Established personal connections with customers, exceeding customer service expectations
- Built rapport with clients by providing quality customer service and problem solving
Education
High School Diploma -
Frank H Peterson Academy of Technologies
Jacksonville, FL06-2017
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Flexible schedule
- Multi-tasking strength
- Reliable and punctual
- Money handling
- Stocking and receiving
- Sales expertise
Interests
Timeline
Shift Leader
Hungry Howie’s Pizza
06.2025 - 03.2026
Cashier
Harvey’s Grocery
10.2023 - 07.2024
Delivery Driver
Domino’s
05.2022 - 10.2022
Delivery Driver
Marco’s Pizza
03.2022 - 04.2023
Delivery Driver
Pizza Hut
08.2021 - 01.2022
Sandwich Artist
Subway
07.2017 - 12.2017
High School Diploma -
Frank H Peterson Academy of Technologies