Stephenson Castor
Lake Worth,FL
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
5
5
years of professional experience
Work History
Health Insurance Sales Agent
Highland Healthcare
09.2023 - Current
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
- Generated quotes and proposals for clients to match individual needs.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
Guest Service Associate
AC Marriott Downtown Gainesville
03.2023 - 08.2023
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Anticipated guests' service needs by asking questions to better understand needs and listening to guest preferences.
- Identified and explained room and property amenities to guests, supplying guests with information regarding hours of operation and maps to assist guests in finding way around property.
- Ran reports detailing daily guest numbers, accounting expenses and income and room service usage.
Security Operations Manager
Top Tier
06.2022 - 07.2023
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Investigated suspicious activities and persons to maintain security of premises.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
Lot Inventory Manager
Mercedes-benz Of Gainesville
03.2022 - 03.2023
- Prospected for leads to build pipeline and convert to sales opportunities.
- Immediately addressed problems with customers to promote speedy resolution.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
Leasing Agent
The Standard At Gainesville
07.2020 - 07.2021
- Provide support for all residents and promote an understanding between students by encouraging and facilitating programs within the community
- Develop and maintain relationships with residents in the building
- Completed various reports including, but not limited to: weekly reports, incident documentation, work order logs, duty logs, Room/Apartment
- Give full property tours to residents and clients
Security Guard
White Buffalo Downtown Gainesville
10.2019 - 07.2021
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Checked and verified photo identification prior to granting facility access.
- Promoted public awareness and community education programs to educate public on false alarm prevention and compliance.
- Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
Valet Attendant
AC Marriott Downtown Gainesville
01.2019 - 02.2020
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
- Monitored and documented guest traffic flow in valet lot.
- Built positive customer rapport for courteous, friendly and professional service.
- Established positive guest relationships through consistent delivery of excellent customer service.
Education
Bachelor of Science -
University of Florida
Gainesville, FL05.2023
Associate of Arts - Social Sciences
Santa Fe College
Gainesville, FL05.2020
High School Diploma -
American Heritage Boca/Delray
Delray Beach, FL05.2018
Skills
- Problem-solving abilities
- Leadership experience
- Issue and Conflict Resolution
- Flexibility
- Strategic Planning
- Interpersonal skills
- Verbal and Written Communication
- Time Management
Timeline
Health Insurance Sales Agent
Highland Healthcare
09.2023 - Current
Guest Service Associate
AC Marriott Downtown Gainesville
03.2023 - 08.2023
Security Operations Manager
Top Tier
06.2022 - 07.2023
Lot Inventory Manager
Mercedes-benz Of Gainesville
03.2022 - 03.2023
Leasing Agent
The Standard At Gainesville
07.2020 - 07.2021
Security Guard
White Buffalo Downtown Gainesville
10.2019 - 07.2021
Valet Attendant
AC Marriott Downtown Gainesville
01.2019 - 02.2020
Bachelor of Science -
University of Florida
Associate of Arts - Social Sciences
Santa Fe College
High School Diploma -
American Heritage Boca/Delray
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