Zaire Dean
Covington,GA
Summary
Polite and professional Customer Service Representative successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Health Insurance Sales Agent
Ehealth
06.2024 - 10.2024
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Utilized advanced analytical skills to evaluate risk factors and assess appropriate coverage levels for individual client situations.
- Collaborated with team members to share best practices, optimize sales efforts, and improve overall performance.
Administrative Assistant / Receptionist
The Brooklyn Type / Remote
01.2024 - 06.2024
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Distribution Center Packer
Kuehen + Nagel
01.2023 - 01.2024
- Prepared large volume of packages for shipment into containers
- Fulfilled customer orders of merchandise in time efficient and effective manner
- Pulled and packed product based on daily orders
- Ensured product were separated, organized and in good condition
- Operated various pieces of warehouse equipment and reported mechanical malfunction
- Utilized continuous improvement by utilizing Lean methodology.
Customer Service Representative
Dish Network / Remote
01.2022 - 01.2023
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded proactively and positively to rapid change.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Investigated and resolved accounting, service and delivery concerns.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Exceeded performance metrics consistently
- Developed and updated databases to handle customer data.
- Resolved problems, improved operations and provided exceptional service.
Education
GED -
State University of New York
New York, NY01.2009
Skills
- Call Center Customer Service
- Insurance Policy Sales
- Customer Relationship Management (CRM)
- Strong Communication (Written and Oral)
- Calm Under Pressure
- Problem Resolution
- Documentation And Reporting
- Licensed Insurance Agent
- Microsoft Office Suite
- Time management abilities
- Organization
- Adaptability and Flexibility
Certification
- Health Insurance License - July 2024
Timeline
Health Insurance Sales Agent
Ehealth
06.2024 - 10.2024
Administrative Assistant / Receptionist
The Brooklyn Type / Remote
01.2024 - 06.2024
Distribution Center Packer
Kuehen + Nagel
01.2023 - 01.2024
Customer Service Representative
Dish Network / Remote
01.2022 - 01.2023
GED -
State University of New York
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