Steven Catineau

6 years of mechanic experience, self-taught.

• Engine swaps, Engine rebuilds
• Clutch, Flywheel, Transmission swaps
• Brake systems and Suspension systems
• Tires (change, mount and balance)
• Valve covers and Gaskets, Rear main seal replacements
• Engine cooling system
• Air Conditioning
• Head light, taillight, exterior and interior light replacements
• Muffler replacement, Catalytic Converter replacement
• Starter replacement, Replaced and tested sensors (electrical)
• Vehicle inspections
• Fuel system replacement (pump, fuel filter, tank)
• Basic maintenance, including but not limited to: brake flush, transmission flush, oil changes, clutch fluid, coolant flush, differential service, etc.

• Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
• Kept shop areas neat, clean, and free of safety hazards.
• Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
• Greeted customers and answered questions about oil changes and other services.
• Other services I am proficient in include: Coolant changes, differential fluid changes, engine air filter changes, cabin air filter changes, fuel filter replacements, windshield wiper replacements.

• Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
• Broke down and discarded empty packaging and boxes after stocking products.
• Operated forklift and pallet jack to transport heavy loads.
• Greeted customers and retrieved requested products to drive satisfaction.
• Assisted customers by loading heavy purchases in vehicles.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Answered customer questions about sizing, accessories, and merchandise care.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

• Coordinated with management to identify and resolve inventory discrepancies.
• Maintained accurate inventory records in accordance with company standards.
• Resolved customer complaints in a timely manner while maintaining professional composure.
• Received and counted stock items, recording data manually or on computer for inventory purposes.
• Packed products into designated boxes, taking care to protect items from damage or shifting during transport.

Valuable Skills Learned, Inventory, Stock Taking

• Provided accurate information about products and services to customers.
• Developed positive relationships with customers through friendly interactions.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Valuable Skills Learned: Timeliness, Multi-Tasking, Customer Satisfaction