Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Open To Work

Scelicia Johnson-Norris

Pensacola,FL

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Remittance Payment Specialist IICare Team SpecialistCustomer Service RepresentativeMortgage Support SpecialistCall Center Agent

Location Preference

On-SiteRemote
Location: Pensacola, FL, US
Open to relocation: No

Salary Range

$48000/yr - $200000/yr

Important To Me

Paid time offCareer advancementWork-life balancePaid sick leave401k matchHealthcare benefitsPersonal development programs

Summary

Detail-oriented Customer Service and Healthcare Support Professional with experience in payment processing, claims support, and policy administration. Proven ability to resolve customer issues, process high-volume transactions, and maintain accuracy in regulated environments. Strong communication skills with experience supporting healthcare professionals and policyholders.

Overview

21
21
years of professional experience

Work History

Remittance Payment Specialist II

MedPro
Pensacola, FL
05.2023 - 03.2026
  • Processed and posted payments, adjustments, and denials for insurance claims
  • Reviewed EOBs for accuracy and prepared data for entry
  • Resolved payment discrepancies and submitted error correction requests
  • Managed unapplied payments and initiated refunds per policy guidelines
  • Maintained accuracy and productivity in high-volume processing environment

Care Team Specialist

Cross Country Healthcare
Remote
11.2021 - 08.2023
  • Provided support to healthcare professionals regarding onboarding, payroll, and benefits
  • Handled inbound/outbound calls, chat, email, and social media inquiries
  • Documented interactions and tracked issues using applicant tracking systems (ATS)
  • Educated users on processes and resolved technical and account-related issues
  • Collaborated with internal teams to ensure timely issue resolution

Customer Service Representative

CHCS
Remote
01.2020 - 12.2021
  • Assisted policyholders with benefits, claims status, and eligibility inquiries
  • Updated policy records and processed changes in system
  • Coordinated with claims teams to resolve discrepancies
  • Ensured HIPAA compliance and accurate documentation of all interactions
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.

Mortgage Support Specialist

Aerotek / Navy Federal Credit Union
Pensacola, FL
07.2018 - 01.2020
  • Supported mortgage processing and loan documentation review
  • Assisted members throughout the loan lifecycle
  • Collaborated with internal teams to ensure accurate and timely processing
  • Facilitated loan application processing by verifying documentation and ensuring compliance with regulations.

Call Center Agent

American Water
Pensacola, FL
08.2005 - 07.2018
  • Handled 80-100 inbound calls daily for billing, service setup, and account issues
  • Resolved customer concerns while meeting performance metrics
  • Maintained high customer satisfaction through effective communication

Education

High School Diploma -

Pine Forest High School
Pensacola, FL

Skills

  • Customer Service
  • Claims Processing
  • Payment Posting
  • Data Entry
  • Policy Administration
  • HIPAA Compliance
  • Problem Resolution
  • CRM/ATS Systems
  • Call Center Operations
  • Multichannel Support (Phone, Chat, Email)
  • Attention to Detail

Timeline

Remittance Payment Specialist II

MedPro
05.2023 - 03.2026

Care Team Specialist

Cross Country Healthcare
11.2021 - 08.2023

Customer Service Representative

CHCS
01.2020 - 12.2021

Mortgage Support Specialist

Aerotek / Navy Federal Credit Union
07.2018 - 01.2020

Call Center Agent

American Water
08.2005 - 07.2018

High School Diploma -

Pine Forest High School
Scelicia Johnson-Norris