S. Chad Queen
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
8
8
years of professional experience
Work History
Premier Servicing
Truist Bank
10.2022 - Current
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Maintained up-to-date knowledge on accounting standards to manage financial recordkeeping.
- Trained new employees on accounting principles and company procedures.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Submitted loan applications to underwriter for verification and recommendations.
- Developed strong relationships with customers through high levels of customer service.
Consumer Loan Servicer
Truist Bank
10.2020 - 10.2022
- Achieve a high level of customer service by showing empathy to our clients, following processes set in place, and sometimes searching outside the box for resolutions to assist with their needs
- Mentor up and coming classes of teammates to prepare them to be able to meet all our clients needs
- Coach teammates who may be struggling in certain areas in order to help them get back on track
- Strive to be the best person on our team and continuously be one of the top performers for our team
GM Support Manager
Walmart
11.2019 - 10.2020
- Lead associates to provide excellent customer service by keeping departments clean, zoned, safe, priced correctly, and stocked
- Manage associate workflow to complete all necessary tasks in a timely manner
- Communicate with management from other shifts to improve the total store
- Implemented operational strategies and effectively built customer and employee loyalty.
Lead Certified Pharmacy Technician
Walmart
03.2017 - 11.2019
- Process OTC orders, fill prescriptions, and complete all required documentation
- Lead team to provide excellent customer service as well as provide the right medicine, to the right patient, at the right time
- Maintain pharmacy presentation by ensuring shelves are full, clean, and signed appropriately
- Receive and stock merchandise within the pharmacy
Education
Bachelor of Science - Multidisciplinary Studies
Tennessee Tech University
Cookeville TN12.2015
Skills
- Leadership
- Customer Service
- Problem Solving
- Scheduling
- Workflow Management
- Conflict resolution
- Adept in finance
- Data management
Timeline
Premier Servicing
Truist Bank
10.2022 - Current
Consumer Loan Servicer
Truist Bank
10.2020 - 10.2022
GM Support Manager
Walmart
11.2019 - 10.2020
Lead Certified Pharmacy Technician
Walmart
03.2017 - 11.2019
Bachelor of Science - Multidisciplinary Studies
Tennessee Tech University
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