Schae Bicker

KEY TAKEAWAY: Acquired outstanding communication skills while maintaining precise workflow organization in a fast-paced sales environment. This helped me learn how to build client relationships and handle difficult conversations.

• Managed a constantly growing portfolio averaging 50+ clients each week to win business by matching customer priorities with the best business financing solution available to them.
• Acted as liaison between clients and platform lending partners to bring in over $1,200,000 in revenue to Nerdwallet for over a year and 6 months, averaging 120% of assigned revenue goal monthly.

KEY TAKEAWAYS: Acquired all in-office responsibilities including: daily team meetings, goal setting, conducting interviews, project management, & handling management responsibilities.

• Trained and promoted 30-40 Account Managers into leadership.
• Recognized as one of the top 3 people in the country for smallest amount of sale cancellations.
• Won award for being one of the top employees in the company out of 100 offices in the country.
• Created highly effective new excel sheet that significantly impacted efficiency with customer service follow ups and improved operations.

KEY TAKEAWAYS: Provided positive customer service experience while implementing great teamwork and leadership skills. Trained new employees on the restaurant procedures and techniques within the business.

• Answered questions effectively over the phone.
• Greeted customers, answered questions and recommended specials to increase profits.
• Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.