Schamill Villanueva
New Haven,United States
Summary
Dynamic and detail-oriented professional with extensive experience. Excelling in management and customer service. Bilingual in English and Spanish, I effectively directed client inquiries and enhanced office efficiency. Proven ability to maintain confidentiality and manage multi-line phone systems, ensuring a positive experience for all visitors.
Overview
5
5
years of professional experience
Work History
Receptionist/Administrative Coordinator/Account Executive - Payables and Receivables
Apple Rehab
West Haven, CT
04.2025 - Current
- Coordinated communication between healthcare staff and patients, enhancing service delivery.
- Processed patient inquiries and resolved issues promptly to improve satisfaction.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled cash transactions and maintained sales and payments records accurately.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
CNA
Masonicare Health Center
Wallingford, CT
10.2023 - 04.2025
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and heart rate.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
Office Manager
ARK Relocation Solutions
Hamden, CT
04.2021 - 10.2023
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Education
High School Diploma -
Common Ground High School
New Haven, CT06-2008
Skills
- Reception management
- File organization
- Multi-line phone operation
- Appointment setting
- Document management
- Bilingual in English and Spanish
Timeline
Receptionist/Administrative Coordinator/Account Executive - Payables and Receivables
Apple Rehab
04.2025 - Current
CNA
Masonicare Health Center
10.2023 - 04.2025
Office Manager
ARK Relocation Solutions
04.2021 - 10.2023
High School Diploma -
Common Ground High School