Schanell Cobb
Paisley,FL
Summary
Dynamic customer service professional with extensive experience at Lowe's Home Improvement, recognized for enhancing customer satisfaction and driving sales through expert product knowledge. Skilled in complaint resolution and organization, I developed a loyal customer base while managing inventory efficiently, contributing to revenue growth and operational success.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Service Sales Assistant
Lowes Home Improvment
08.2021 - Current
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
- Supported the achievement of operational goals, consistently completing tasks within designated deadlines.
- Contributed to higher conversion rates by engaging potential customers with a friendly approach and expert product knowledge.
- Participated in promotional events such as seasonal sales or new product launches, driving increased foot traffic and revenue growth opportunities for the business.
Customer Service Associate
Home Depot
01.2020 - 07.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Shop Owner
2nd2 None Affordable Paint and Body
01.2010 - 10.2015
- Maintained accurate financial records, including sales reports, expense tracking, and budget management.
- Developed loyal customer base by consistently delivering high-quality products and personalized service.
- Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
- Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
Education
High School Diploma -
Penn Foster College
Scottsdale, AZ02-2006
Skills
- Active learning
- Organization
- Documentation
- Complaint resolution
Certification
Reach Truck
Timeline
Customer Service Sales Assistant
Lowes Home Improvment
08.2021 - Current
Customer Service Associate
Home Depot
01.2020 - 07.2021
Shop Owner
2nd2 None Affordable Paint and Body
01.2010 - 10.2015
High School Diploma -
Penn Foster College
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