Scharlene Flener

• Improved patient satisfaction by providing exceptional customer service and addressing their concerns promptly.
• Cross-trained existing employees to maximize team agility and performance.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Adhered closely to food safety standards and health care sanitation regulations.
• Collaborated with kitchen staff to ensure accurate order fulfillment and seamless communication between departments.
• Maintained a clean and organized work environment for optimal food preparation and safety standards.
• Promoted a positive dining atmosphere by maintaining a professional demeanor even under pressure or during challenging situations involving dissatisfied customers or other issues that may arise during service hours.
• Assisted in the preparation of fresh, high-quality meals to meet diverse dietary needs and preferences.

• Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
• Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
• Directed dispatching, routing, and tracking of 25 fleet vehicles.
• Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
• Optimized project completion time by troubleshooting after 12 hour emergencies for immediate repair.
• Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
• Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
• Maintained updated and detailed records of calls in physical and electronic database.
• Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
• Promoted culture of continuous improvement, leading to adoption of advanced dispatch technologies.
• Enhanced emergency response times by efficiently coordinating with first responders and accurately relaying critical information.
• Maintained high levels of confidentiality and discretion with sensitive information.

• Developed strong customer relationships through attentive listening and prompt resolution of concerns.
• Kept work areas clean and neat to promote efficient operations.
• Organized and maintained supplies to support Market C operations.
• Managed multiple priorities successfully, meeting tight deadlines without sacrificing quality of work.
• Evaluated customer needs and feedback to drive product and service improvements.
• Conducted regular reviews of operations and identified areas for improvement.
• Provided exceptional service to clients, resulting in increased retention rates and positive feedback.

• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Daily Training with ALL Managers and Associate and Labor control
• Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
• Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.

• Developed service and sales strategies to improve retention and revenue.

• Recruited, interviewed, and hired qualified staff for open positions.

• Created schedules and monitored payroll to remain within budget.

• Supervised employees through planning, assignments, and direction.

• Led employee evaluations with constructive feedback to boost performance.

• Built and maintained loyal, long-term customer relationships through effective account management.

• Maximized time and employee productivity, consolidating data, payroll, and accounting programs into centralized systems.

• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.