Schawn Lyons
Corpus Christi
Summary
Dynamic Call Center Representative with a proven track record at TaskUs, excelling in problem-solving and customer service. Leveraged active listening to deliver tailored solutions, enhancing customer satisfaction. Skilled in utilizing call management software and maintaining accurate records, contributing to improved team communication and response times.
Positive, compassionate, and dedicated individual with solid foundation in patient care practices and medical knowledge. Proficient in administering basic medical procedures and understanding patient needs, along with strong communication and organizational skills. Committed to making meaningful impact on patient health and well-being.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Call Center Representative
TaskUs
10.2021 - 05.2022
- Employed active listening skills to identify customer needs and provide tailored solutions.
- Utilized call management software to track interactions and maintain accurate records.
- Delivered exceptional customer service by addressing inquiries and resolving issues effectively.
- Collaborated with team members to streamline communication and improve overall response times.
Education
Bachelor of Science - Nursing
Texas A&M University, Corpus Christi, TX, US
Corpus Christi, TX08-2026
Nursing Administration
Del Mar College
Corpus Christi, TX05-2024
High School Diploma -
Angeles University Foundation
Philippines04-2018
Skills
- Problem-solving skills
- Customer support
- Customer service
- Vitals monitoring
- Task prioritization
- Patient assessments
- Patient monitoring
- Medication administration
- Clinical judgment
- Vital signs monitoring
- Medical documentation
- Quality of care standards
Certification
Basic Life Support Certification - March 2025
Languages
English
Professional Working
Tagalog
Native or Bilingual
Timeline
Call Center Representative
TaskUs
10.2021 - 05.2022
Bachelor of Science - Nursing
Texas A&M University, Corpus Christi, TX, US
Nursing Administration
Del Mar College
High School Diploma -
Angeles University Foundation
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