Schellie Mulkins
Lockhart,TX
Summary
Accomplished customer relations professional with a strong proficiency in Microsoft Office and a proven track record of enhancing customer satisfaction. Expertise in streamlining data entry processes has resulted in significant improvements in operational efficiency. Recognized for exceptional attention to detail and a positive demeanor, consistently surpassing performance metrics while maintaining high-quality standards.
Overview
2
2
years of professional experience
Work History
Google Fiber Representative
Telenetwork
Austin, TX
10.2023 - 03.2024
- Handled a high volume of customer requests in a call center environment.
- Answered customer inquiries promptly and professionally.
- Processed customer orders and collected payment information.
- Analyzed member accounts to identify additional products and services that would benefit members.
Assistant
Rock & Gem Jewelry
Lockhart, Texas
11.2022 - 09.2023
- Provided professional customer service and effectively de-escalated situations.
- Entered data accurately into various fields using a PC keyboard.
- Operated PC and automated processing systems efficiently.
- Handled confidential information with discretion and integrity.
- Entered data into databases accurately and efficiently.
Manager
Mistys Hook 'Em Billiards
01.2022 - 04.2023
- Oversaw execution of opening and closing procedures to desired standard
- Hired trained, and mentored new employees
- Delivered excellence in guest service and quality control of operations to attain company mission
- Kept paperwork updated with internal standards and legal requirements
- Established fruitful working relationships with employees, management and vendors
- Quickly earned and maintained repeat business and established lasting relationships with customers
- Ensured that all expectations were met and exceeded by actively checking up with customers and quickly addressing any issues
Education
High School Diploma -
Lockhart High School
Lockhart, TX05-1998
Skills
- Proficient in Microsoft Office
- Experienced in Document Creation
- Excel Reporting Skills
- Visual Communication Skill
- Meticulous Attention to details
- Comprehensive Product Understanding
- Optimistic Mindset
- Data entry proficiency
- Customer relations
Accomplishments
- Quickly earned and maintained repeat business and established lasting relationships with customers.
- Ensured that all expectations were met and exceeded by actively checking up with customers and quickly addressing any issues.
Timeline
Google Fiber Representative
Telenetwork
10.2023 - 03.2024
Assistant
Rock & Gem Jewelry
11.2022 - 09.2023
Manager
Mistys Hook 'Em Billiards
01.2022 - 04.2023
High School Diploma -
Lockhart High School
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