With a proven track record, I excel in transforming learning and development landscapes through strategic planning and innovative instructional design, leveraging tools like Adobe Captivate and fostering talent development. My leadership ensures impactful change management and project execution, significantly enhancing organizational capabilities and employee engagement.
Overview
14
14
years of professional experience
Work History
Change Manager
Senyah Creations
12.2024 - Current
Explore and advocate for innovative, dynamic approaches to change enablement strategy and planning, continuously advancing the client's methods and adaptation to future needs
Apply a scalable and structured change management vision and approach to support the people-side of change, including baselining of change readiness
Conduct impact assessments to identify potential people-side risks, anticipated points of resistance, and develop specific plans to mitigate or address these concerns
Develop actionable and targeted change management plans and tools while considering adoption, reinforcement, and celebration
Evaluate effectiveness of change efforts, identify performance gaps, work to develop, and implement interventions when needed, and capture and apply lessons learned to achieve continuous improvement
Assess and identify current and future state training needs
Evaluate and monitor training programs’ effectiveness to assess ROI and provide recommendations for improvements
Global Learning and Development Program Manager
Epiroc Drilling Solutions
07.2022 - 11.2024
Led L&D program strategy from concept to implementation to deliver global impact and outcomes – included managing large-scale, complex, multi-phased, strategic projects
Performed continuous gap analysis of current and future-stated needs to improve processes and ensure strategic business sustainability
Facilitated seamless flow of cross-functional communication with SMEs, HR, and all levels of leadership partners to drive learning strategy
Led training workstream for system implementations, rollouts, and releases, including change management, adoption, and utilization of global technology platforms
Analyzed and established KPIs to evaluate impact of learning activities to define ROI and roadmap for continuous improvement
Oversaw strategic vendor relationship management, including negotiating vendor contracts, and management of project milestones and deliverables
Led the assessment, design and development of curriculum, content, and materials – eLearning, graphic designs, animations, instructor-led, virtual ILT/webinar, and blended learning (Manager Training, Sustainability eLearning, Safety Programs, Cultural Awareness-Bridging Gaps, IT On-boarding Training)
Lead Instructional Designer
Mint Dentistry
09.2021 - 03.2022
Implemented effective strategies to evaluate training program effectiveness, and uses of analytics, training metrics and trends to recommend modifications, enhancements, or changes to Mint training programs
Developed annual learning journeys and detailed plans of instruction
Influenced and facilitated greater understanding and use of Mint’s training programs, tools, and resources to ensure consistency in messaging, models, and tools across the region
Collaborated and aligned with C-suite to continuously assess organizational performance and culture, making recommendations for improvement
Curated and cultivated engaging, outcome-driven learning experiences by leveraging innovative instructional design methods and frameworks
Developed annual L&D roadmaps to deliver on strategic business priorities
Led the design and development of curriculum, content, and materials – eLearning, graphic designs, animations, instructor-led, virtual ILT/webinar, and blended learning (i.e., New Hire Orientation, Leadership Training Program, New Manager Training)
Implemented agile methodologies to optimize team performance, identify process improvement opportunities, and initiate action plans
Learning Development Program Manager
Samsung (Creative Circle Consulting)
04.2021 - 09.2021
Partnered with the DEI Director to drive achievement of DEI goals by integrating strategies into training content and delivery
Directed and facilitated Train-the-train (T3) and assisted with program facilitation
Led the design, development and curation of DEI curriculum, content, and materials – eLearning, graphic designs, animations, instructor-led, virtual ILT/webinar, and blended learning (The Inclusive Leader, Learning to Trust Your Team)
Managed L&D scorecards and reports to quantify the impact of programs as well as reveal diversity insights to highlight impact of DEI programs
Collaborated with business leaders to regularly, and proactively, assess evolving needs and actively identify opportunities to determine recommendations for future needs
Networked with other leading organizations on D&I standards and methodologies to provide industry-standard best practices to program
Head of Talent Development
Masergy Communications
01.2020 - 02.2021
Led Talent Development department start-up from concept to operating entity – Included Design, Development, Facilitation, Budget Mgt, Operational Execution, Data Analytics & Reporting, Strategic Planning, Change Management, Measurement & Evaluation, Vendor Mgt, LMS Administration
Managed, coached, and developed a team of high-performing direct and matrixed employees
Developed annual Talent Development Roadmap
Crafted and implemented strategic vision for talent development to support organizational goals and strategic priorities
Served as organizational subject-matter-expert (SME) for all elements of instructional design, adult learning theory and instructional methodologies
Influenced executive leadership, business unit and department leaders, HR partners and other partners within change management initiatives and tying KPIs to learning activities
Developed and delivered L&D KPI status reports, dashboards, and scorecards
Global Training Manager
CompuCom Systems Inc.
08.2017 - 08.2019
Developed and deployed mechanisms to effectively evaluate the training performance; adjusted and enhanced training to continuously improve understanding and results
Balanced new hire on-boarding training with on-going, coordinated learning opportunities to upskill the organization and provide a competitive advantage and continuing education needs and standards
Maintained accuracy of the entire training content library with on-going updates, ensuring all users always had the most up-to-date knowledge
Partnered with IT, support, and other internal teams to ensure learning platforms were accessible and usage was tracked, taking action to achieve desired results
Collaborated on new processes and tools to gain full understanding of changes
Developed training programs to successfully deploy new processes and initiatives while also maintaining accuracy of existing content
Partnered with internal and external teams to understand and assess training needs, prioritize the work, and deliver recommendation and solutions
Senior Instructional Designer
CompuCom Systems, Inc.
08.2013 - 08.2017
Managed the implementation of training programs and curriculum quality of all classroom and technology-based training
Provided leadership, direction, and support to training staff; provided constructive feedback on a regular basis
Ensured selected media and methodologies were aligned with audience learning styles within the context of business needs and constraints
Developed assessment and evaluation tools to measure ROI, reviewed data, and recommended program improvements
Assessed and identified recommendations for utilizing outside resources
Assimilated and correlated disconnected documentation and drawings, articulating their collective relevance to the organization and to high-priority business issues
Partnered with Subject Matter Experts to observe processes and translate the information into effective e-Learning, Instructor-led or blended learning courses
Instructional Designer/Technical Consultant
Homeward Residential by way of Staffmark
09.2011 - 07.2013
Partnered directly with departmental Vice Presidents, Directors, and C-Suite level management to identify and prioritize organizational learning and development needs
Supported the design, development and delivery of the learning and performance programs
Mapped out the curriculum to role-based competencies, products, services, systems, and/or processes, as appropriate for my clients
Identified learning and performance initiatives to support the achievement of corporate goals and objectives by designing and implementing job and task-level needs analyses, evaluating results, and recommending appropriate blended learning initiatives to resolve performance deficiencies
Designed and developed the learning initiatives from single sessions to complex multi-part sessions, using sound instructional design strategies and selection of appropriate delivery modalities
Senior Technical Trainer/ISD Consultant
IntraGlobe
04.2011 - 10.2011
Assessed and revamped existing training documentation
Analyzed the client’s current need, designed, developed, and implemented a comprehensive Sales Training Plan that supported the sales objectives of the Organization
Strategically translated business performance gaps into learning and development strategies by facilitating round table discussions
Researched and created Job Performance Measurements (JPMs) for one hundred (one hundred) job specific tasks
Education
MS - Instructional Design and Performance Management
Walden University
02.2025
Bachelor - Instructional Design
University of Arizona Global Campus
IBSTPI Certified Instructional Designer -
Tarrant County College
Skills
Department and Team Management
Talent Development
Strategy & Execution
Organization Design & Transformation
Coaching
Mentoring
Development
Adult Learning Theory
Instructional Design
Strategic Planning
Process Improvement
Change Management
Project Management
Employee Engagement
Vendor & Contract Management
Root Cause Analysis
Leadership Development
Budget Management
Collaboration
Problem Solving
Decision Making
Execution
LMS Implementation
Microsoft 365
Adobe Captivate
Adobe Creative Suite
Adobe Acrobat Pro
Google Suite
Articulate Storyline 360
Workday
Skillsoft
Cornerstone
SumTotal
Peoplesoft
Paycom
Menti
SharePoint
Salesforce
Social Media Platforms
Virtual Technologies
Zoom
WebEx
Adobe Connect
Competencies And Technology Skills
Department and Team Mgmt.
Talent Development
Strategy & Execution
Organization Design & Transformation
Coaching, Mentoring, Development
Adult Learning Theory
Instructional Design
Strategic Planning
Process Improvement
Change Management
Project Mgmt.
Employee Engagement
Vendor & Contract Mgmt.
Root Cause Analysis
Leadership Development
Budget Mgmt.
Collaboration
Problem Solving
Decision Making
Execution
LMS Implementation
Microsoft 365
Adobe Captivate
Adobe Creative Suite
Adobe Acrobat Pro
Google Suite
Articulate Storyline 360
Workday
Skillsoft
Cornerstone
SumTotal
Peoplesoft
Paycom
Menti
SharePoint
Salesforce
Social Media Platforms
Virtual Technologies: Zoom, WebEx, Adobe Connect
References
References available upon request.
Timeline
Change Manager
Senyah Creations
12.2024 - Current
Global Learning and Development Program Manager
Epiroc Drilling Solutions
07.2022 - 11.2024
Lead Instructional Designer
Mint Dentistry
09.2021 - 03.2022
Learning Development Program Manager
Samsung (Creative Circle Consulting)
04.2021 - 09.2021
Head of Talent Development
Masergy Communications
01.2020 - 02.2021
Global Training Manager
CompuCom Systems Inc.
08.2017 - 08.2019
Senior Instructional Designer
CompuCom Systems, Inc.
08.2013 - 08.2017
Instructional Designer/Technical Consultant
Homeward Residential by way of Staffmark
09.2011 - 07.2013
Senior Technical Trainer/ISD Consultant
IntraGlobe
04.2011 - 10.2011
MS - Instructional Design and Performance Management
Graphic Design Competitor in Professional Event at Business Professional of AmericaGraphic Design Competitor in Professional Event at Business Professional of America