Scherry Crawford
Radcliff,KY
Summary
Dedicated professional at Horizon Strategies, adept in customer service and problem-solving. Excelling in teamwork and collaboration, significantly enhanced the efficiency of the Virtual Recruiting Center, demonstrating adaptability and a strong commitment to achieving recruitment goals.
Overview
9
9
years of professional experience
Work History
Brigade Support Team Member
Horizon Strategies
09.2017 - Current
- • Attempt to contact by telephone each lead between the hours of 0900 and Midnight EST.
- • Email each lead with pertinent information on programs and qualifications.
- • Be familiar with current policies, guidance and regulations applicable for enlistment into the U.S. Army.
- • Update records in the Virtual Recruiting Center (VRC) App located in iKrome.
- • Properly code and set records in the Virtual Recruiting Center (VRC) App located in iKrome.
- • Work with applicants at the applicant’s request until the application is complete or meets the established criteria set forth by the USAREC G3.
- • Notify the recruiting station that the ACE team is working a packet and will continue to process as normal unless the station prefers to assume and take over processing.
- • Ensure final pre-qualification checks are correct and complete prior to forwarding the packet to the appropriate recruiting station.
- • Maintain daily status log of all electronic applications being worked.
DSO Customer Support Representative
InspiriTec
09.2015 - 11.2015
- Assist service members, contractors, retirees, civil service members and dependents review and maintain their DEERS records. To confirm and verify their eligibility and what steps are needed to ensure that the record is updated correctly.
Education
Bachelor of Science - Psychology/Military Resilience
Liberty University
Lynchburg, VA10-2018
Skills
- Teamwork and collaboration
- Time management
- Attention to detail
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Telephone and email etiquette
- Adaptability and flexibility
- Professional and mature
- Task prioritization
Timeline
Brigade Support Team Member
Horizon Strategies
09.2017 - Current
DSO Customer Support Representative
InspiriTec
09.2015 - 11.2015
Bachelor of Science - Psychology/Military Resilience
Liberty University
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