Jay Schlaefer
Jamaica Plain,MA
Overview
6
6
years of professional experience
Work History
Customer Service Counselor
Northeastern University
Boston, United States
09.2023 - Current
- Customer Service Counselor for Northeastern's Student Financial Services
- Help students identify their current financial situation and develop appropriate action plans
- Maintain detailed records of customer interactions, transactions, and comments for future reference
- Listen carefully to customer complaints and swiftly resolve issues by taking appropriate action
- Develop strong relationships with customers by providing personalized assistance and support
- Maintain contact with students/families via email, cases, phone calls, and in person meetings
Varsity Baseball Player
Hamilton College
Clinton, United States
08.2019 - 05.2023
- Outfielder/Pitcher for the Hamilton College baseball team
- Managed time effectively between practices, games, travel, schoolwork, and other extracurricular activities
- Communicated regularly with teammates and coaches regarding progress towards team goals pre and during the games
Data Analyst Intern
Excalibur Sports Group
New York, United States
11.2020 - 03.2022
- Conducted player performance analysis that contributed to fair and equitable salary benchmarks for Major League Baseball (MLB) arbitration
- Generated player overviews and reported the results
- Created concise presentation slides for legal proceedings
- Facilitated communication between different team members
- Analyzed large datasets to identify trends and patterns
Head Baseball Coach
Manhasset PAL
Manhasset, United States
07.2021 - 08.2021
- Responsible for supervising 15 elementary-aged boys and teaching them baseball skills, game rules, and how to be a proper teammate
- Organized scrimmages among teams and managed communication with parents
Education
Master of Science - Analytics (Candidate)
Northeastern University
Boston, MA06.2025
Bachelor of Arts - Economics
Hamilton College
Clinton, NY05.2023
Skills
- Microsoft Proficiency
- Organized and Efficient
- Customer Service/Relations
- Performance Analytics
- Financial and Economic Data
- Business Analytics
- Call center experience
- Google Suite
- Stata
- R
- Python
- ServiceNow
- Banner/PowerFaids
- Relationship building
- Effective communication
Timeline
Customer Service Counselor
Northeastern University
09.2023 - Current
Head Baseball Coach
Manhasset PAL
07.2021 - 08.2021
Data Analyst Intern
Excalibur Sports Group
11.2020 - 03.2022
Varsity Baseball Player
Hamilton College
08.2019 - 05.2023
Master of Science - Analytics (Candidate)
Northeastern University
Bachelor of Arts - Economics
Hamilton College