Overview
Work History
Education
Skills
Timeline
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Jay Schlaefer

Jamaica Plain,MA

Overview

6
6
years of professional experience

Work History

Customer Service Counselor

Northeastern University
Boston, United States
09.2023 - Current
  • Customer Service Counselor for Northeastern's Student Financial Services
  • Help students identify their current financial situation and develop appropriate action plans
  • Maintain detailed records of customer interactions, transactions, and comments for future reference
  • Listen carefully to customer complaints and swiftly resolve issues by taking appropriate action
  • Develop strong relationships with customers by providing personalized assistance and support
  • Maintain contact with students/families via email, cases, phone calls, and in person meetings

Varsity Baseball Player

Hamilton College
Clinton, United States
08.2019 - 05.2023
  • Outfielder/Pitcher for the Hamilton College baseball team
  • Managed time effectively between practices, games, travel, schoolwork, and other extracurricular activities
  • Communicated regularly with teammates and coaches regarding progress towards team goals pre and during the games

Data Analyst Intern

Excalibur Sports Group
New York, United States
11.2020 - 03.2022
  • Conducted player performance analysis that contributed to fair and equitable salary benchmarks for Major League Baseball (MLB) arbitration
  • Generated player overviews and reported the results
  • Created concise presentation slides for legal proceedings
  • Facilitated communication between different team members
  • Analyzed large datasets to identify trends and patterns

Head Baseball Coach

Manhasset PAL
Manhasset, United States
07.2021 - 08.2021
  • Responsible for supervising 15 elementary-aged boys and teaching them baseball skills, game rules, and how to be a proper teammate
  • Organized scrimmages among teams and managed communication with parents

Education

Master of Science - Analytics (Candidate)

Northeastern University
Boston, MA
06.2025

Bachelor of Arts - Economics

Hamilton College
Clinton, NY
05.2023

Skills

  • Microsoft Proficiency
  • Organized and Efficient
  • Customer Service/Relations
  • Performance Analytics
  • Financial and Economic Data
  • Business Analytics
  • Call center experience
  • Google Suite
  • Stata
  • R
  • Python
  • ServiceNow
  • Banner/PowerFaids
  • Relationship building
  • Effective communication

Timeline

Customer Service Counselor

Northeastern University
09.2023 - Current

Head Baseball Coach

Manhasset PAL
07.2021 - 08.2021

Data Analyst Intern

Excalibur Sports Group
11.2020 - 03.2022

Varsity Baseball Player

Hamilton College
08.2019 - 05.2023

Master of Science - Analytics (Candidate)

Northeastern University

Bachelor of Arts - Economics

Hamilton College

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Jay Schlaefer