Janvier Schlam
North Miami
Summary
To obtain a position in the customer service and additional industries that will allow me to utilize my extensive background and experience to enhance the development, productivity and client base of the team while positioning myself to take advantage of growth and leadership opportunities.
Dedicated professional with proven skills in monitoring individuals and emergency support. Physically fit and agile with good reflexes and strong observational skills. Certified in CPR and BLS.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
PA
Arkadia Bar and Grill at Fontainebleau
Miami Beach
06.2024 - Current
- Conducted testing of software and systems to ensure quality and reliability.
- Maintained updated knowledge through continuing education and advanced training.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Recognized by management for providing exceptional customer service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Operated equipment and machinery according to safety guidelines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Pool Attendant
Fontainebleau Miami
Miami Beach
10.2023 - Current
- Assisted hotel guest with seating and food and drink services on the pool deck.
- Conduct and produce cell of cabanas and beds on the pool. Deck for commission base earnings.
- Conducted daily maintenance of the pool such as cleaning, organizing, skimming along with preseting cabanas, and rental beds.
- Provided all around service to guests with questions and daily accommodations.
- Responded promptly to inquiries from patrons regarding activities or services offered at the facility.
- Assisted in setting up chairs, umbrellas, tables, and other items needed for events or gatherings.
- Provided guidance to children in a safe manner while they are playing in the pools or hot tubs.
- Reported any damages or repairs needed immediately to management staff.
- Adhered to all safety protocols regarding hazardous materials used in maintaining pools and spas.
- Set up pool umbrellas, loungers and other pieces of furniture.
Lead System Operator
Urbn Social Network
01.2017 - Current
- Operating all systems in photography/visual arts, marketing, music production/engineering
- Manage promotional staff, organize weekly deliverables, orchestrate payroll
- Provide all essential information from company to clients
- Process all client paperwork and documentation with the state
- Document and track inventory for all operations
- Host and accommodate guests providing exceptional service with great service
- Provided support through strategic initiatives in technology, music, entertainment, amd graphics design
Customer Service/Marketing/Floor Supervisor
King of Diamonds
01.2019 - 03.2023
- Handled many inbound and outbound calls, chat, and emails to and from customers, listening to customers needs or issues and providing helpful solutions to their problems
- Providing support through strategic initiatives in technology, music, entertainment, graphics design
- Examine, record, and restock inventory on all items brought into the building including liquor, and other material for the establishment
- Facilitate marketing designs and processes
- Facilitated and monitored staff meetings along with daily tasks
- Host and accommodate guests providing exceptional service with great service
- Manage marketing promotional staff, organize weekly schedule, orchestrate payroll
Customer Service Care Manager
Percepta
North Miami Beach
01.2020 - 01.2022
- Handled many inbound and outbound calls, chat, and emails to and from customers, listening to customers needs or issues and providing helpful solutions to their problems
- Give information on the products or services, process orders, forms, and applications
- Complete call logs and reports
- Make relevant notes from customer interactions
- Research needed information using available resources
Marketing& Sales /Floor Supervisor
Babylon Miami
01.2018 - 01.2019
- Examine, record, and restock inventory on all items brought into the building including liquor, and other material for the establishment
- Facilitate marketing designs and processes
- Facilitated and monitored staff meetings along with daily tasks
- Host and accommodate guests providing exceptional service with great service
- Manage marketing promotional staff, organize weekly schedule, orchestrate payroll
- Handled many inbound and outbound calls, chats, and emails to and from customers, listening to customers needs or issues and providing helpful solutions to their problems
Education
Associates - Psychology
Broward College
Skills
- Adobe systems
- Microsoft systems
- Management
- Promotion teams
References
Available Upon Request
Timeline
PA
Arkadia Bar and Grill at Fontainebleau
06.2024 - Current
Pool Attendant
Fontainebleau Miami
10.2023 - Current
Customer Service Care Manager
Percepta
01.2020 - 01.2022
Customer Service/Marketing/Floor Supervisor
King of Diamonds
01.2019 - 03.2023
Marketing& Sales /Floor Supervisor
Babylon Miami
01.2018 - 01.2019
Lead System Operator
Urbn Social Network
01.2017 - Current
Associates - Psychology
Broward College