Schneider Louis Jean
Brooklyn,NY
Summary
Extremely dedicated, organized, and team oriented. Outstanding customer service, communication, and interpersonal skills. Highly adept at assisting coworkers and customers utilizing best practices. Detail oriented, strong organizational skills with ability to carry out tasks with minimal,Supervision.Very committed to my works and Company success
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server/Cleaner
Maison Kreyol
04.2022 - 07.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Customer Service Representative
Alorica
02.2021 - 02.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
High School Diploma -
College Canado Haitien
Port-au-Prince,Haiti06.2018
Diploma - Computer Science
College Canado Haitien
Port-au-Prince,Haiti06.2018
Certificate - Computer Troubleshooting
CFPH
Port-au-Prince,Haiti06.2017
Instawork
Skills
- Guest Engagement
- Daily Specials Memorization
- Table Bussing
- Table Setting
- Food Delivery
- Data Quality Management
- System Monitoring
- Customer Interaction
- Guest Experiences
- Verbal and Written Communication
- Order Taking
Certification
- Certified (Picking and Packing), (Instawork) - (11/29/2023)
- Certified (Pallet Jack Training),(Instawork) - (11/29/2023)
Languages
English
Spanish
French
Timeline
Server/Cleaner
Maison Kreyol
04.2022 - 07.2023
Customer Service Representative
Alorica
02.2021 - 02.2022
High School Diploma -
College Canado Haitien
Diploma - Computer Science
College Canado Haitien
Certificate - Computer Troubleshooting
CFPH
Instawork
- Certified (Picking and Packing), (Instawork) - (11/29/2023)
- Certified (Pallet Jack Training),(Instawork) - (11/29/2023)
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