Schuyler Lambert
Lebanon,Tennessee
Summary
I attended Cosmetology school with passion in mind. I had a need and want to make people look and feel good with my services. Though I did not continue in a salon setting, I did pursue jobs in which I could apply the great pleasure I receive working in customer service. I enjoy learning about what is new and exciting in all areas. I am a people person and can adapt to any environment. I have been working in retail and customer service for 10 years, and with that experience I have been able to achieve excellent communication skills, humility and grit.
Overview
13
13
years of professional experience
Work History
CUSTOMER SERVICE OPERATOR
TENNESSEE ONCOLOGY
Lebanon, TN
03.2023 - Current
- Partnered with other departments to facilitate seamless issue escalation when necessary.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Collaborated with team members to share best practices and improve overall service quality.
- Streamlined call handling processes for increased efficiency and reduced wait times.
- Answering inbound phone calls for 8 of our East Tennessee Clinics in timely manner while triaging calls to the correct department.
ASSISTANT MANAGER
AT&T AUTHORIZED RETAILER
Lebanon, TN
05.2021 - 01.2023
- Assist Retail Store Manager in implementing and planning strategies to attract customers and build clientele
- Coordinate daily customer service operations (e.g
- Bill payments, orders, and sales processes)
- Monitor and maintain store inventory
- Evaluate employee performance, monitor, store inventory and motivate staff to perform their best
- Coach and support new and existing Sales Associates
- Communicate with clients and handle complaints
- Create reports, analyze, and interpret data, like expenses and competition
- Conduct regular audits to ensure the store is functional and presentable
- Act as the face of the company and set an example for our staff.
assistant manager
sally beauty supply
12.2020 - 03.2021
- Assist Retail Store Manager in maintaining an overall appealing and vibrant store appearance
- Coordinate daily customer service operations (e.g
- Product orders, sales processes, bank deposits)
- Monitor and maintain store inventory
- Research emerging products and use information and guides to update the stores merchandise
- Drive all employees adhere to company’s policies and guidelines
- Promote growth and demonstrate positive behaviors to all employees.
DELIVERY DRIVER
AMAZON DSP
11.2020 - 02.2021
- Daily delivery of Amazon packages
- Utilize 2-3 applications on work phone to ensure quick and efficient deliveries
- Assist other drivers to deliver packages if needed
- Maintain a tight schedule and communicate with Team Leads often, daily.
MENTAL HEALTH PROFESSIONAL
LUTHERAN SOCIAL SERVICES
10.2019 - 11.2020
- Assist house coordinator and other staff in maintaining a peaceful and positive environment for clients in crisis
- Count, document and dispense medications daily
- Clean house, wash and dry laundry, prepare meals, and perform safety checks on clients
- Take detailed notes on each client regularly
- Assist with intake and discharge of clients.
ASSISTANT MANAGER
SALLY BEAUTY SUPPLY
Appleton, WI
05.2018 - 09.2019
- Assist Retail Store Manager in maintaining an overall appealing and vibrant store appearance
- Coordinate daily customer service operations (e.g
- Product orders, sales processes, bank deposits)
- Monitor and maintain store inventory
- Research emerging products and use information and guides to update the stores merchandise
- Drive all employees adhere to company’s policies and guidelines
- Promote growth and demonstrate positive behaviors to all employees.
SALES ASSOCIATE
COSMOPROF
11.2017 - 05.2018
- Assist Retail Store Manager in maintaining an overall appealing and vibrant store appearance
- Coordinate daily customer service operations (e.g
- Product orders, sales processes, bank deposits)
- Monitor and maintain store inventory
- Research emerging products and use information and guides to update the stores merchandise
- Drive all employees adhere to company’s policies and guidelines
- Promote growth and demonstrate positive behaviors to all employees.
DIRECT SUPPORT PROFESSIONAL
LUTHERAN SOCIAL SERVICES
11.2016 - 10.2017
- Provide direct support to individuals with developmental or physical disabilities
- Perform daily tasks such as getting dressed, changing diapers, bathing, eating, running errands and cooking with or for clients
- Take detailed notes based on all interactions with clients
- Count and dispense medications
- Attend trainings regularly to improve how to manage clients
- CPR certification acquired.
HOSTESS
CARRABBAS
07.2016 - 10.2016
- Answer phone calls, seat guests and provide excellent customer service
- Clean tables in a timely fashion
- Perform bathroom checks and clean as needed
- Knowledge of menu ingredients in case of allergies
- Assist in closing tasks for restaurant.
ASSISTANT FRONT END MANAGER
FRY’S FOOD AND DRUG
09.2011 - 03.2016
- Assist Retail Front End Manager in operations of the store
- Complete hourly tasks such as loaning cash to registers, bank drops and drawer counts
- Provide excellent customer service during every part of the customer’s shopping experience
- Relieve employees for breaks
- Demonstrate positivity while maintaining integrity
- Assist with payroll on weekends
- Cashier when needed.
Education
LICENSED PRACTICAL NURSE
SOUTH COLLEGE
NASHVILLE, TN06.2025
Cosmetology -
The Academy of Beauty Professionals
10.2017
High School Diploma -
Skyline High School
Mesa, AZ05.2011
Skills
- Leadership
- Communication
- Organized
- Customer service
- Strong work ethic
- Self-motivated
- Detail oriented
- Adaptability
Disclaimer
I hereby declare that all the facts given above are true and correct to the best of my knowledge
Timeline
CUSTOMER SERVICE OPERATOR
TENNESSEE ONCOLOGY
03.2023 - Current
ASSISTANT MANAGER
AT&T AUTHORIZED RETAILER
05.2021 - 01.2023
assistant manager
sally beauty supply
12.2020 - 03.2021
DELIVERY DRIVER
AMAZON DSP
11.2020 - 02.2021
MENTAL HEALTH PROFESSIONAL
LUTHERAN SOCIAL SERVICES
10.2019 - 11.2020
ASSISTANT MANAGER
SALLY BEAUTY SUPPLY
05.2018 - 09.2019
SALES ASSOCIATE
COSMOPROF
11.2017 - 05.2018
DIRECT SUPPORT PROFESSIONAL
LUTHERAN SOCIAL SERVICES
11.2016 - 10.2017
HOSTESS
CARRABBAS
07.2016 - 10.2016
ASSISTANT FRONT END MANAGER
FRY’S FOOD AND DRUG
09.2011 - 03.2016
LICENSED PRACTICAL NURSE
SOUTH COLLEGE
Cosmetology -
The Academy of Beauty Professionals
High School Diploma -
Skyline High School