Schyler Johnson
Perry,GA
Summary
Experienced Resolutions Desk Supervisor at Intuit with a strong IT background. Excel at providing prompt and efficient solutions to TurboTax customers. Adept troubleshooter of technical issues and enhancer of user experience. Creative problem-solving abilities and exceptional organizational skills contribute to resolving customer concerns. Deeply committed to delivering outstanding service and ensuring client satisfaction.
Overview
8
8
years of professional experience
Work History
RESOLUTIONS DESK SUPERVISOR
Intuit TurboTax Verified Pro
12.2023 - Current
- Focused on addressing and resolving customer complaints and issues efficiently
- Provide members with accurate and appropriate information to answer questions, troubleshoot issues, and resolve member complaints
- Analyze, troubleshoot, and resolve complex software, hardware, and networking issues for TurboTax customers
- Provide technical support to TurboTax customers.
Inbound Customer Service Representative
Customer Elation
12.2022 - 11.2023
- Listen attentively to customers inquiries, concerns, and complaints to resolve issues promptly and efficiently
- Establish good rapport with prospective consumers by addressing their questions, concerns, and ideas
- Maintain accurate data for all customer care interactions
- Collaborate with clients to uncover problems and compile reports for administration review.
24 HR Emergency Road Service/Glass/Accident Towing
GEICO
01.2019 - 02.2021
- Acted as a communication point for emergency and non-emergency calls with excellent communication skills and the ability to remain calm and composed, especially in emergency situations
- Communicate clearly and courteously with motorists and other parties
- Ensure accurate transmission of information.
Administrative Assistant
Jones County Board of Commissioners
10.2016 - 01.2019
- Correspond with subcontractors and vendors, handling routine inquiries throughout project duration
- Create and maintain project information in project management systems, including subcontracts, purchase orders, change orders, and related attachments
- Perform tasks like filing, photocopying, taking and distributing meeting minutes, managing schedules, coordinating travel arrangements, scheduling appointments with internal and external parties, providing backup for switchboard operations, ordering supplies, sorting and distributing correspondence, and maintaining database records.
Education
Radiologic Technology/Information Technolo
Central Georgia Technical College
02.2020
Skills
- Microsoft Office
- Salesforce
- Slack
- CRM
- B2C
- CCP
- Tyler Technologies
- Glance
- Computer Operation
- Emergency Services
- Data Analysis
- Technical Writing
- Software Proficiency
- Analytical Skills
- Strategic Communications
- Telecommunications
- Office Administration
- Communication
- Technical Support
- Information Technology
- Data Entry
Awards
- TNPS Top Leaderboard - Turbo Tax Operations Manager, 01/01/24-06/01/24 Leaderboard for performance and metrics. TOP 5 "Shooting Stars"
References
- Josh Kent, 478-338-3148
- Michelle Wimberly, 478-233-1088
- Sierra Vincent, 725-284-2238
Timeline
RESOLUTIONS DESK SUPERVISOR
Intuit TurboTax Verified Pro
12.2023 - Current
Inbound Customer Service Representative
Customer Elation
12.2022 - 11.2023
24 HR Emergency Road Service/Glass/Accident Towing
GEICO
01.2019 - 02.2021
Administrative Assistant
Jones County Board of Commissioners
10.2016 - 01.2019
Radiologic Technology/Information Technolo
Central Georgia Technical College