Sciarra Ramos
Waimanalo,HI
Summary
Highly experienced Sales Associate known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
1
1
year of professional experience
Work History
Sales Associate
Macy's
08.2022 - 12.2023
- Listened to customer needs and desires to identify and recommend optimal products.
- Prioritized helping customers over completing other routine tasks in store.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Recommended complementary purchases to customers, increasing revenue.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Used in-store system to locate inventory and place special orders for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Built relationships with customers to encourage repeat business.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Managed efficient cash register operations.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Excellent communication skills, both verbal and written.
- Developed strong communication and organizational skills through working on group projects.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
High School Diploma -
Kailua High School
Kailua, HI05.2022
Skills
- Strategic Planning
- Ability to Lift 40 pounds
- Information Analysis
- Problem-Solving
- Store Organization
- Staff Support
- Fitting room maintenance
- Fraud Detection
- Safety and Cleanliness Standards
- Customer Service
- Sales floor organization
- Sales expertise
- Flexible Hours
- Attention to Detail
- Friendly and Helpful
- Inventory Control
- Inventory and Stocking
- Complex Problem-Solving
- Money Handling
- Decision-Making
- Team Leadership
- Documentation And Reporting
- Adaptable and Flexible
- Merchandise Display
- Conflict Resolution
- Product Sales
- Cash Register Operation
- Exceeding Customer Expectations
- Product Merchandising
- Positive Customer Engagement
- Verbal/written communication
- Goal-Driven
- Customer Assistance
- Building Customer Loyalty
- Exceptional customer service
- Cash Handling
- Store Opening and Closing
- Team Cooperation
Timeline
Sales Associate
Macy's
08.2022 - 12.2023
High School Diploma -
Kailua High School
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