SHAWN JORDAN
Computer Technician / Student
Johnson City,TN
Summary
I am organized, dependable, and a very fast hands-on learner who is extremely eager to begin a career in IT. I am very experienced in teamwork, problem solving, hardware and software maintenance, troubleshooting, and proactive thinking in terms of longevity and security. I am currently working on my CC certification and plan to obtain many more.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
Work History
Landlord
Owner
Johnson City, TN
01.2020 - Current
- Monitored rent collections and resolved tenant disputes quickly and effectively.
- Reduced vacancy and unit turnover rates through carefully developed marketing and leasing efforts.
- Ordered and monitored regular maintenance and necessary repairs on location to protect residents, belongings and building.
Computer Repair Technician
Owner
Johnson City, TN
09.2018 - Current
- Researched and identified problems with computers.
- Disassembled computers to perform diagnostics and check for repair needs.
- Supplied end-user assistance for Windows and Apple systems via remote and on-site support.
- Updated and installed new software on desktop and laptop computers to maintain latest technology.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Debt Collector
Citibank
Gray, TN
01.2015 - 12.2015
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Exterior Sales Representative
The Home Depot
Secaucus, NJ
02.2014 - 12.2014
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Generated new leads through networking and attending industry events.
Sales Representative
World Ventures
Plano, TX
04.2012 - 01.2014
- Trained and mentored new sales representatives.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Generated new leads through networking and attending industry events.
Customer Service Representative
Century Link
Johnson City, TN
04.2012 - 12.2013
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
Aviation Ordnanceman
United States Navy
Norfolk, VA
05.2010 - 07.2011
- Served honorably aboard aircraft carrier CVN-65 USS ENTERPRISE.
- Maintained operations for aviation ordnance shops, armories and storage facilities.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs.
- Used problem-solving skills to alleviate issues efficiently.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
Service Clerk
Ingle’s Markets
Johnson City, TN
10.2008 - 03.2010
- Greeted incoming customers and answered questions about available services.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Removed trash, swept, and mopped floors for professional appearance.
Education
Bachelor of Science - Information Systems and Cyber Security
Columbia Southern University
Orange Beach, AL 07.2022 - Current
Aviation Ordnance Certificate - Aviation Ordnance
Naval Air Technical Training Center
Pensacola, FL 07.2010 - 10.2010
High School Diploma -
Science Hill High School
Johnson City, TN 08.2005 - 05.2009
Skills
Desktop and laptop installations
undefinedAdditional Information
Awards
- National Defense Service Medal
- Global War on Terrorism Expeditionary Medal
- Global War on Terrorism Service Medal
- Sea Service Deployment Ribbon
- Columbia Southern University –Presidents List Fall 2023 (4.0 GPA)
- National Society of Leadership and Success – Inducted Member, Leadership Training Certificate, Foundations of Leadership Certificate
Timeline
Bachelor of Science - Information Systems and Cyber Security
Columbia Southern University
07.2022 - Current
Landlord
Owner
01.2020 - Current
Computer Repair Technician
Owner
09.2018 - Current
Debt Collector
Citibank
01.2015 - 12.2015
Exterior Sales Representative
The Home Depot
02.2014 - 12.2014
Sales Representative
World Ventures
04.2012 - 01.2014
Customer Service Representative
Century Link
04.2012 - 12.2013
Aviation Ordnance Certificate - Aviation Ordnance
Naval Air Technical Training Center
07.2010 - 10.2010
Aviation Ordnanceman
United States Navy
05.2010 - 07.2011
Service Clerk
Ingle’s Markets
10.2008 - 03.2010
High School Diploma -
Science Hill High School
08.2005 - 05.2009
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