Summer Cordova
Arroyo Seco,NM
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Dependable Cook with expertise preparing foods in fast-paced settings. Team-minded professional knowledgeable in food safety, attractive presentation, and stock management. Efficient multitasker with talents in recipe management and development.
Overview
6
6
years of professional experience
Work History
Team Leader
SUBWAY®Restaurants
02.2025 - Current
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment to build team of top performers.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Created and managed project plans, timelines and budgets.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated customer needs and feedback to drive product and service improvements.
Ski Valet
The Blake Hotel
11.2024 - 02.2025
- Resolved guest inquiries punctually and politely for professional customer service.
- Maintained building exteriors for professional, clean presentation standards.
- Greeted guests with warmth and professionalism for friendly, helpful service.
- Greeted arriving guests and assisted with luggage, sports equipment, and pets.
- Straightened up common areas, removed trash and wiped down surfaces to maintain welcoming environment.
- Maintained knowledge of destination and answered customer questions within scope of understanding.
- Provided guests with information regarding hotel's amenities, local attractions, nightlife, dining options, museums, and concerts.
- Communicated with coworkers and managers about completed duties.
- Performed cleaning and maintenance duties as directed.
Assistant Crew Leader
Rocky Mountain Youth Corps
03.2024 - 11.2024
- Monitored team members to verify work quality and address concerns.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Trained employees in time management and proper ways to complete job duties.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
- Generated and analyzed weekly reports to track crew performance and identify areas of improvement.
- Frequently inspected production area to verify proper equipment operation.
Line Cook
Mondo Italiano
04.2021 - 03.2024
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Grilled meats and seafood to customer specifications.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Plated and presented all dishes to match established restaurant standards.
Assistant Manager
Dominos Pizza Inc.
11.2019 - 04.2021
- Generated repeat business through exceptional customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
Associate of Science - Environmental Science
University of New Mexico
Taos, NM05-2027
New Mexico HiSet -
University of New Mexico Upward Bound
Taos, NM05-2018
Skills
- Complaint resolution
- Mentoring
- Coaching
- SOP adherence
- Shift scheduling
- Onboarding and orientation
- Work Planning and Prioritization
- Cash handling
- Loss prevention
- Team supervision
- Food presentation
- Portioning
Timeline
Team Leader
SUBWAY®Restaurants
02.2025 - Current
Ski Valet
The Blake Hotel
11.2024 - 02.2025
Assistant Crew Leader
Rocky Mountain Youth Corps
03.2024 - 11.2024
Line Cook
Mondo Italiano
04.2021 - 03.2024
Assistant Manager
Dominos Pizza Inc.
11.2019 - 04.2021
Associate of Science - Environmental Science
University of New Mexico
New Mexico HiSet -
University of New Mexico Upward Bound