Scot Miller
Port Charlotte
Summary
Dynamic professional with extensive experience at CDK Global, excelling in customer success and sales management. Proven track record in enhancing client satisfaction through effective feedback collection and CRM software utilization. Adept at driving process improvements and fostering collaboration, leading to increased efficiency and optimized resource utilization.
Overview
23
23
years of professional experience
Work History
Lead Customer Success Specialist
CDK Global, ADP Dealer Services
10.2023 - Current
- Conducted regular account reviews to assess client status, identify opportunities, and ensure continued success.
- Collaborated with cross-functional teams to advocate for customer needs and drive product improvements.
- Implemented process improvements that resulted in increased efficiency within the Customer Success team.
- Enhanced team collaboration, sharing best practices and working together to resolve complex issues.
- Developed comprehensive product knowledge to provide accurate information and effective troubleshooting assistance.
Enterprise Utilization Manager
CDK Global, ADP Dealer Services
03.2013 - 10.2023
- Conducted comprehensive audits of medical records to ensure compliance with regulatory requirements and best practices in healthcare management.
- Collaborated with interdisciplinary teams to develop effective care plans tailored to individual patients'' needs.
- Evaluated the performance of remote and in-house utilization review teams, providing feedback and guidance to drive continuous improvement efforts.
- Participated in industry conferences and workshops, staying informed on emerging trends and best practices in utilization management while expanding professional networks.
- Identified gaps in service delivery and recommended improvements to optimize resource utilization and quality of care.
Implementation Project Manager
CDK Global, ADP Dealer Services
04.2004 - 03.2013
- Identified cost-saving opportunities and reduced compliance risk through software license audits.
- Supported business continuity and disaster recovery.
- Managed stakeholder expectations through clear communication of goals, objectives, and timelines.
- Collaborated with cross-functional teams such as sales, marketing, finance, IT support services ensuring a smooth execution of multiple concurrent projects.
Sales Manager
CDK Global, ADP Dealer Services
10.2001 - 04.2004
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Education
Bachelor of Arts - Business
Miami University
Oxford, OH05-1991
Skills
- Feedback collection
- Sales support
- Customer segmentation
- CRM software
Accomplishments
Boomerang Award Winner
Tom Lehman Award Winner
President Club Award Winner
Team Work Award Winner
Highest Percentage of Sales Award Winner
Timeline
Lead Customer Success Specialist
CDK Global, ADP Dealer Services
10.2023 - Current
Enterprise Utilization Manager
CDK Global, ADP Dealer Services
03.2013 - 10.2023
Implementation Project Manager
CDK Global, ADP Dealer Services
04.2004 - 03.2013
Sales Manager
CDK Global, ADP Dealer Services
10.2001 - 04.2004
Bachelor of Arts - Business
Miami University
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