Patrice Seltzer
Saco,ME
Summary
Accomplished healthcare administration professional with 20 years of experience in ophthalmology practice management and marketing. Analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer/patient relations and relationship-building skills. Exceptional in using independent decision-making skills and sound judgment to positively impact company and employee success.
Overview
28
28
years of professional experience
Work History
Human Resources Manager
Glacial Multimedia Medical Marketing
Portland, ME
01.2019 - 09.2022
- Provided HR support for 45 employees.
- Directed each phase of hiring process, encompassing employment verification, employee relations investigations, criminal background checks and onboarding.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Maintained "open door" policy to encourage employee communications and resolution of issues.
- Supported manager's on their team performance evaluations, supervisory practices, dispute resolution, and employee accountability.
- Met with employees for quarterly progress reviews and annual performance assessments.
- Recommended appropriate resolutions to employee relations concerns and handled disciplinary issues and investigations of misconduct.
- Conducted exit interviews and prepared separation paperwork.
- Directed job fairs to recruit potential employees for long term and part time positions.
Business Development Manager
Glacial Multimedia/MD Prospects Medical Marketing
Portland, ME
08.2017 - 12.2018
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Generated new business with marketing initiatives and strategic plans.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Negotiated and closed agreements with new clients.
- Provided product training for new clients.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Represented company and promoted products at conferences and industry events.
Director of Refractive Surgery
Maine Eye Center
Portland, ME
07.2004 - 05.2017
- Supervised team of 8 employees and oversaw clinic operations to achieve daily and long-term goals.
- Managed purchasing, inventory, sales and marketing within budget adherence.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for efficient clinic and surgery workflow, taking into account patient traffic and employee strengths.
- Interacted well with patients to build connections and nurture relationships.
- Built professional relationships with referring physicians to co-manage patient care for optimal patient experience.
- Attended annual industry conferences as member of the American Society of Ophthalmology Administrators (ASOA).
Team Supervisor
Maine Eye Center
Portland, ME
05.2002 - 06.2004
- Supervised team of 20 Patient Service Representatives.
- Ensured HIPAA compliance.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Managed staff hiring, training.
- Recommended and implemented measures to improve productivity, performance, quality and career path for staff members.
- Managed quarterly and annual performance reviews analyzing individual employee achievements and goals.
- Documented coaching and development sessions, corrective actions and performance improvement plans to help staff meet key performance indicators.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Supervised ongoing daily production phases.
- Created and managed on-call calendar/scheduling for 17 physicians.
Medical Receptionist
Maine Eye Center
Portland, ME
05.2000 - 05.2002
- Managed master calendar and scheduled appointments for 4 multi-specialty providers, including Optometry, Retina, Oculoplastics and Pediatrics based on optimal patient loads and clinician availability.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
Medical Receptionist
Metayer Family Eye Care
Windham Center, ME
05.1994 - 10.1998
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Organized paperwork such as charts and reports for office and patient needs.
- Completed patient referrals to other medical specialists.
Education
Cosmetology And Aesthetics
Pierre's School of Cosmetology
Portland, MEHigh School Diploma -
Madawaska High School
Madawaska, MESkills
- COMPUTER SKILLS Google Suite, Microsoft Office, Word, Internet Explorer, Email, Excel, Slack, Quickbooks, iSolved, AllScripts, MDprospects, MedSafe
- Recruitment and Hiring
- Onboarding, Training, and Development
- Staff Management
- Performance Assessment
- Regulatory Compliance/HIPAA
- Compensation and Benefits
- Records Management
Affiliations
- ASOA - American Society of Ophthalmic Administrators
Languages
French
Native or Bilingual
Timeline
Human Resources Manager
Glacial Multimedia Medical Marketing
01.2019 - 09.2022
Business Development Manager
Glacial Multimedia/MD Prospects Medical Marketing
08.2017 - 12.2018
Director of Refractive Surgery
Maine Eye Center
07.2004 - 05.2017
Team Supervisor
Maine Eye Center
05.2002 - 06.2004
Medical Receptionist
Maine Eye Center
05.2000 - 05.2002
Medical Receptionist
Metayer Family Eye Care
05.1994 - 10.1998
Cosmetology And Aesthetics
Pierre's School of Cosmetology
High School Diploma -
Madawaska High School