Summary
Overview
Work History
Education
Skills
Software
Timeline
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Scot White

Desktop Support Technician
Clayton,NC

Summary

Attentive Desktop Support Technician with 25 years correcting and preventing system malfunctions to mitigate downtime. Versed in both on-site and remote support provisioning. Excels at rapidly and reliably identifying hardware or software weaknesses for remediation through quick and cost-effective means.

Overview

4
4
years of post-secondary education
41
41
years of professional experience

Work History

Desktop Support Technician

IBM
Remote Support, NC
11.2017 - Current
  • Senior desktop support Tech in a fast paced environment.
  • Supported 100K user station in a Windows environment.
  • Identified negative hardware performance trends and common issues afflicting systems, doing remediation.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Resolved trouble ticket faster than other support technicians.

Desktop Support Network Administrator

Various
Various, NC
08.1996 - Current
  • Built computer networks as freelance support technician
  • Performed day-to-day LAN and WAN administration, maintenance and support.
  • Configured networks for smooth, reliable operation to meet business processes and objectives.
  • Managed data backups and disaster recovery operations for 75-person company.
  • Refreshed/replaced Hardware and installed appropriate desktop software.

Desktop Support Analyst

HCL America
Cary, NC
11.2016 - 11.2017
  • Used advanced technical knowledge and troubleshooting skills to diagnose problems with desktops, mobile devices, applications and peripheral equipment.
  • Installed and maintained Windows and desktop software, service packs, patches, and anti-virus updates for 100k clients.
  • Assisted over 50 clients daily by gaining remote access to computers and manipulating applications.
  • Troubleshot various technical issues dealing with printers, network and phone systems.

Assistant General Manager

Bob Evans
Raleigh, NC
03.2005 - 04.2016
  • Boosted revenues by 35% by implementing sales cycle procedures related to new business development.
  • Engaged team members and improved performance by delivering daily updates and conducting weekly meetings to obtain feedback and convey new policies.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Motivated, trained and disciplined employees to maximize performance.

Education

High School Diploma -

Scotland High School
Laurinburg, NC
08.1983 - 06.1987

Skills

Work Ethic

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Software

Windows OS

Linux OS

Wireless/Lan/VPN

Active Directory

Remote software

VMWare

SQL

Timeline

Desktop Support Technician

IBM
11.2017 - Current

Desktop Support Analyst

HCL America
11.2016 - 11.2017

Assistant General Manager

Bob Evans
03.2005 - 04.2016

Desktop Support Network Administrator

Various
08.1996 - Current

High School Diploma -

Scotland High School
08.1983 - 06.1987

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Scot WhiteDesktop Support Technician