Alexandra Dobbs
Aubrey
Summary
Results-driven hospitality professional with extensive experience in managing high-volume customer interactions. Expertise in training and developing team members, coupled with a knack for enhancing operational efficiency. Committed to delivering exceptional guest experiences and fostering team collaboration.
Overview
6
6
years of professional experience
Work History
Hospitality Professional
Prairie House
Crossroads
03.2025 - Current
- Provided exceptional service to high volumes of daily customers, enhancing overall guest satisfaction.
- Showcased enthusiasm and expertise in restaurant menu and products, contributing to informed guest choices.
- Responded to guest inquiries and complaints with professionalism and efficiency.
- Trained new servers on service standards, ensuring consistent quality and customer experience.
Hospitality Professional
Brentwood Restaurant
Addison
04.2022 - 03.2025
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Trained new team members on restaurant operations including job responsibilities and expectations.
- Assisted management in creating daily shift schedules for waitstaff and bartenders based on business needs.
- Resolved customer complaints promptly in a professional manner while maintaining company policies.
Mortgage Loan Processor
Loandepot
Plano
02.2020 - 04.2022
- Analyzed financial data, including income, assets, liabilities, and credit history, to assess loan application risk.
- Managed loan application pipeline, completing reports to maintain compliance with turnaround times and improve processing flow.
- Streamlined workflows to boost efficiency in processing department.
- Clarified mortgage terms and conditions for clients, ensuring clear understanding and informed decision-making.
Education
Associate of Arts -
Brookhaven College
Dallas, TX12-2018
Skills
- Strong communication skills
- High level of integrity
- Outstanding customer service
- Effective team player
- Outgoing personality
- Conflict resolution
Timeline
Hospitality Professional
Prairie House
03.2025 - Current
Hospitality Professional
Brentwood Restaurant
04.2022 - 03.2025
Mortgage Loan Processor
Loandepot
02.2020 - 04.2022
Associate of Arts -
Brookhaven College