Experienced with building client relationships and driving revenue. Utilizes strong negotiation skills to close deals effectively. Track record of contributing to team success and adapting to dynamic environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sales Agent
Comcast/Xfinity
01.2024 - Current
Inside sales and customer support for Xfinity 'Upgrade' call Queue
Achieved 'outstanding' rating in first year assessment resulting in Cap Level 3 promotion
Senior Loan Officer
Cardinal Financial
07.2019 - 09.2022
Collect and analyze clients' financial information to assess eligibility for home loans
Ensure clients' full understanding of mortgage options and the risk and benefit of each
Seek prospective opportunities to retain and/or develop new clients
Maintained 4.85 star ranking through borrower reviews
Sales Agent
Red Ventures
06.2013 - 06.2019
Master Sales Agent -Diamond level (top 10% of total sales team for over 4 years)
New-hire ambassador tasked with ensuring faster ramp up and lower attrition
Inside sales agent for 6 different businesses throughout the enterprise
Education
B.A. - Biology
UNC Charlotte
Charlotte, NC
01.2001
Skills
Client relations
Customer assistance
Sales training
Technical support
Call control
Certification
Property & Casualty Insurance License, North Carolina, expired
NMLS #1884412, 14 states, expired
Middle Grades Teaching License, North Carolina, expired
Professional Accomplishments
Underwriting Excellence recipient while maintaining a close rate above company average
Coached inaugural Science Olympiad Team; 23 medals and 4 students sent to nationals