Dedicated, passionate, and accomplished professional with substantial experience in law enforcement and steering full spectrum of security operations to confirm an absolutely safe environment, free from theft, burglary, assault, and vandalism.
Overview
20
20
years of professional experience
Work History
Account Manager - Security Operations
Plaza Security LLC
Atlanta, Georgia
01.2020 - Current
Direct end-to-end activities involved in efficient management of key accounts for a leading contract security firm with small to mid-sized clients across retail shopping, multi-family housing, construction, and commercial industries.
Oversee all security operations for assigned accounts to ensure seamless delivery of exceptional services.
Devised and deploy strict uniform protocol for all personnel under direct supervision.
Engaged in planning and deployment of policies to confirm optimal oversight of premises.
Administered high value accounts for company including Emory Hospital.
Acted as key point of contact for clients to make immediate changes in security services.
Liaised with key stakeholders to streamline clients' requests into clear and cost-effective security solutions.
General Manager
Safeway Parking
Tampa, Florida
01.2016 - 01.2020
Steered full spectrum of business operations to manage six Parking Lots and one Garage.
Headed a high-performance team of 20 employees, executing functions in line with defined roles.
Led recruitment and onboarding of new hires.
Administered several facets of accounting and finance, payroll processing, general ledger, and payment collection, deposit, and withdrawal.
Managed high volume of cash in-flow worth $15K to $20K.
Confirmed optimal satisfaction of clients by offering excellent customer service.
Guarded against theft by maintaining excellent oversight of all entry and exist points.
Sergeant - Detective Division (C.I.D.)
DeKalb County Police Department
01.2009 - 01.2014
Company Overview: (Retired)
Headed all functions related to continuous learning and development of academy recruits, involving lesson plan and instructions for Auto Theft.
Oversaw planning, development, and presentation of educational seminar to dozens of audiences from churches, schools, community clubhouses, and police headquarters.
Offer exceptional support in execution of day-to-day policing operations to deter crimes and assure optimal safety of community.
Trained detectives and developed insight on intricacies/importance of the 4th and 5th amendments.
Solved burglaries by formulating a comprehensive plan and acting as a key liaison bridge between Uniform Officers, Detectives, Crime Analysis Officers and District Attorney's Office.
(Retired)
Sergeant - Interactive Community Policing/Anti-Crime Unit
DeKalb County Police Department
01.2006 - 01.2009
Company Overview: (Retired)
Acted as Commander of the I.C.P./Anti-Crime Unit, encompassing 10 officers, while reporting high profile crimes, crime trends in specific areas/neighborhoods, business corridors, and commercial parks to Chief of Police.
Oversaw diverse range of operations associated with crime prevention, internal affairs, planning and research, and special enforcement.
Recognized as I.C.P. Team and Supervisor of the Year in 2008.
Planned, organized, and hosted annual 'Carnivals' for the citizens of the county.
Liaised with community groups/individuals to foster and nurture good public relationships, while solving major crimes and discussing code enforcement issues.
(Retired)
Education
Master's Degree - Criminal justice
Institute
B.S. - Sociology / Criminal Justice
S.U.N.Y Albany
Albany, NY
Skills
Security Operations Management
Interviewing witnesses
Stakeholders' Management
Cross-functional Collaboration
Consultation & Advisory Support
Crime Scene Investigation
CCTV Monitoring & Suspect Observation
Multi-Site Patrolling & Surveillance
Continuous Process Improvements
Tactical Planning & Implementation
Team Leadership & Development
Resource Management
Risk Assessment & Prevention
Legal & Regulatory Compliance
Health, Safety and Environment
Awards
Graded 'Far Exceeds Standards' on Annual Evaluations.
Over 1500 training hours with P.O.S.T. (Peace Officers Standards & Training).
Voted to the 'Board of Trustees' of S.E.T.S.C. (Southeastern Transportation Security Council).
Granted Federal Clearance to provide security and investigations at the headquarters of the 'Center for Disease Control' (CDC).
Received 50+ commendations including letters from State Congressmen, Attorney General Baker, Governor Sonny Perdue, and several Chiefs of Police.
Career Experience
Plaza Security LLC, Atlanta, Atlanta, GA, Account Manager - Security Operations, 01/01/20, Present, Direct end-to-end activities involved in efficient management of key accounts for a leading contract security firm with small to mid-sized clients across retail shopping, multi-family housing, construction, and commercial industries., Oversee all security operations for assigned accounts to ensure seamless delivery of exceptional services., Devised and deploy strict uniform protocol for all personnel under direct supervision., Engaged in planning and deployment of policies to confirm optimal oversight of premises., Administered high value accounts for company including Emory Hospital., Acted as key point of contact for clients to make immediate changes in security services., Liaised with key stakeholders to streamline clients' requests into clear and cost-effective security solutions.
Safeway Parking, Tampa, Tampa, FL, General Manager, 01/01/16, 12/31/20, Steered full spectrum of business operations to manage six Parking Lots and one Garage., Headed a high-performance team of 20 employees, executing functions in line with defined roles., Led recruitment and onboarding of new hires., Administered several facets of accounting and finance, payroll processing, general ledger, and payment collection, deposit, and withdrawal., Managed high volume of cash in-flow worth $15K to $20K., Confirmed optimal satisfaction of clients by offering excellent customer service., Guarded against theft by maintaining excellent oversight of all entry and exit points.
DeKalb County Police Department (Retired), Sergeant - Detective Division (C.I.D.), 01/01/09, 12/31/14, Headed all functions related to continuous learning and development of academy recruits, involving lesson plan and instructions for Auto Theft., Oversaw planning, development, and presentation of educational seminar to dozens of audiences from churches, schools, community clubhouses, and police headquarters., Offered exceptional support in execution of day-to-day policing operations to deter crimes and assure optimal safety of community., Trained detectives and developed insight on intricacies/importance of the 4th and 5th amendments., Solved burglaries by formulating a comprehensive plan and acting as a key liaison bridge between Uniform Officers, Detectives, Crime Analysis Officers and District Attorney's Office.
DeKalb County Police Department (Retired), Sergeant - Interactive Community Policing/Anti-Crime Unit, 01/01/06, 12/31/09, Acted as Commander of the I.C.P./Anti-Crime Unit, encompassing 10 officers, while reporting high profile crimes, crime trends in specific areas/neighborhoods, business corridors, and commercial parks to Chief of Police., Oversaw diverse range of operations associated with crime prevention, internal affairs, planning and research, and special enforcement., Recognized as I.C.P. Team and Supervisor of the Year in 2008., Planned, organized, and hosted annual 'Carnivals' for the citizens of the county., Liaised with community groups/individuals to foster and nurture good public relationships, while solving major crimes and discussing code enforcement issues.
Qualifications Summary
Instrumental security manager with documented success; recognized for attaining several honorable awards for delivering outstanding safety and security to general community with the highest degree of service and professionalism.
Possess in-depth knowledge and working understanding of criminal law, regional guidelines, and policing protocols.
Well versed in equipping team personnel with required skills through ongoing guidance/training to improve work efficiency.
Demonstrated history of managing multiple police divisions, including detective (C.I.D.), Interactive Community Policing/Anti-Crime Unit, and Uniform Division.
Excel at reducing number of security breaches, thefts, and property loss through active surveillance and foolproof patrolling.
Proven success developing and maintaining professional relationships with colleagues and external authorities by leveraging exceptional interpersonal communication skills.
Timeline
Account Manager - Security Operations
Plaza Security LLC
01.2020 - Current
General Manager
Safeway Parking
01.2016 - 01.2020
Sergeant - Detective Division (C.I.D.)
DeKalb County Police Department
01.2009 - 01.2014
Sergeant - Interactive Community Policing/Anti-Crime Unit
Customer Service, Concierge at Bentall Green Oak at Scotia Plaza / Sentinel Security PlusCustomer Service, Concierge at Bentall Green Oak at Scotia Plaza / Sentinel Security Plus