Zachary Andrade
El Mirage,AZ
Summary
Security Account Manager with experience leading security operations, managing contract security personnel, and executing site security programs within an Amazon fulfillment environment. Proven ability to oversee audits, manage incidents, implement process improvements, and coordinate cross-functional efforts to protect personnel, assets, and operations. Experience supporting security program execution in fast-paced environments with shifting priorities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Security Account Manager
Amazon Fulfillment Center
Litchfield Park, USA
08.2022 - Current
- Manage security operations within a high-volume Amazon fulfillment center, overseeing contract security personnel and ensuring effective execution of site security programs.
- Led team of 9 contract security officers, ensuring accountability and adherence to post orders and site security procedures.
- Own scheduling and workforce planning for 336 weekly coverage hours, maintaining full coverage with minimal overtime and no operational gaps.
- Conducted security audits, including key control and access control reviews, to ensure compliance with site standards.
- Utilize multiple physical security systems including CCTV (XProtect), access control (PACER/Cardholder), and alarm monitoring (SAFE) to monitor site activity, respond to incidents, and support investigations.
- Support and enforce access control procedures, including badge verification, restricted area monitoring, and key control processes.
- Manage and respond to security incidents and emergencies, ensuring proper documentation, escalation, and resolution.
- Partnered with site leadership and cross-functional teams to implement security process improvements, enhancing site security initiatives.
- Managed security personnel and operations for Securitas and GardaWorld.
- Reduced non-billable overtime through improved workforce planning and scheduling execution.
- Improved site KPI performance through consistent enforcement of security procedures and operational standards.
- Led security process improvements at an underperforming site by implementing key control procedures, weekly yard audits, and audit tracking systems, increasing compliance and strengthening coordination between security and site departments.
Education
High School Diploma -
Valley Vista High School
Surprise, Arizona05-2020
Skills
- Security Operations Management
- Contract Security / Vendor Management
- Incident Management & Investigations
- Security Audits & Compliance
- Physical Security & Access Control
- Security Procedures & Post Orders
- Process Improvement & Program Implementation
- Access Control Systems
- Video Management Systems
- Alarm Monitoring Systems
- Amazon Security Platforms
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Cross-Functional Communication
Security Systems And Tools
XProtect Client, PACER, Cardholder, SAFE, GuardianHub, Loss Prevention (LP) systems and internal reporting tools
Certification
- Arizona Unarmed Security Guard License
- CPR / AED / First Aid Certification, National CPR Foundation
- OSHA 10-Hour General Industry, Completed – DOL Card Pending
Additional Qualifications
- 3+ years experience in an Amazon fulfillment center environment
- Experience managing contract security personnel and site-level operations
- Strong understanding of physical security practices, access control systems, and audits
- Comfortable working flexible schedules including nights, weekends, and holidays
Timeline
Security Account Manager
Amazon Fulfillment Center
08.2022 - Current
High School Diploma -
Valley Vista High School