Devanshish Singla
Brampton
Summary
Results-driven professional with dual expertise in security operations and customer relationship development. Track record of enhancing team performance and compliance through effective management of staffing and incident documentation. Proficient in training and mentoring, cultivating a positive culture, and ensuring compliance with security protocols to achieve optimal service delivery.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Security Account Manager (Interim)
GardaWorld
Brampton
03.2025 - Current
- Oversaw daily operations for Amazon security account, meeting KPIs and contractual expectations.
- Managed scheduling for 25+ guards, processed payroll, and minimized staffing shortages.
- Facilitated communication between GardaWorld Ops, Security Supervisors, and client leadership.
- Enforced team discipline through performance check-ins and equitable corrective actions.
- Supported incident escalations with precise documentation and collaboration with leadership.
- Ensured adherence to SOPs, post orders, uniform standards, and professionalism on-site.
- Cultivated a positive team culture through effective communication and performance recognition.
- Conducted risk assessments to identify vulnerabilities and recommend improvements.
- Coordinated security operations with cross-functional teams for seamless service delivery.
- Built strong relationships with clients to understand their specific security requirements.
- Managed security service contracts for diverse client needs.
Shift Lead (Part-Time)
Dairy Queen
Brampton
08.2022 - Current
- Supervised shift operations, assigning tasks to staff for efficient workflow during service hours.
- Trained and mentored team members on menu items and service protocols.
- Managed inventory levels, including ordering supplies and tracking usage.
- Delivered exceptional customer service while resolving escalated concerns and fostering a positive environment.
- Trained new team members on service standards, POS operations, and hygiene protocols.
- Managed cash handling, balanced tills, and ensured accurate daily deposits.
- Maintained product quality and cleanliness while ensuring food safety compliance.
- Encouraged teamwork, motivated staff, and supported a positive work culture.
Security Supervisor
GardaWorld
Brampton
06.2023 - 03.2025
- Directed daily security operations including access control, patrols, CCTV monitoring, and incident response.
- Implemented access control procedures for restricted areas.
- Provided support during emergency situations and evacuations as needed.
- Supported scheduling, verified time punches, and managed shift changes for payroll accuracy.
- Delivered pre-shift briefings while delegating responsibilities to enhance team performance.
- Prepared incident reports and daily activity logs while collaborating with leadership on resolutions.
- Trained and onboarded new guards to ensure compliance with policies and service standards.
- Conducted site inspections and compliance checks, identifying areas needing improvement.
- Collaborated with site teams to uphold safe and compliant work environments.
Security Guard
Allied Universal
Brampton
11.2022 - 06.2023
- Enforced access control procedures and verified credentials for secure site entry.
- Conducted regular patrols to identify and address potential security risks.
- Responded promptly to alarms and emergencies, coordinating with local authorities as needed.
- Documented daily activities and incidents in logbooks for accurate record-keeping.
- Conducted regular patrols and safety checks to identify hazards or suspicious behavior.
- Responded promptly to incidents and prepared accurate reports within designated timelines.
- Delivered professional customer service to employees, visitors, and leadership effectively.
- Monitored CCTV and security systems, escalating concerns according to established protocols.
- Supported emergency procedures including evacuations and medical situations.
- Maintained high standards of uniform, conduct, and compliance with all post orders.
Education
Diploma - Business Management & Entrepreneurship
Algonquin College International Education Centre
04-2024
Skills
- Security operations management
- Leadership and coaching
- Team discipline
- Scheduling and payroll
- Incident reporting and documentation
- Contract management
- Customer relationship management
- Compliance and post orders
- Access control and patrol oversight
- Customer service excellence
- Training and onboarding programs
- Microsoft Excel proficiency
- Microsoft Word expertise
- Microsoft PowerPoint skills
Certification
- Ontario Security Guard License
- First Aid & CPR/AED Certified
- Class G Driver's License - Clean Abstract
- First Aid & CPR Certified
Additional Information
Strong in MS Excel, Word & PowerPoint, Available for full-time and flexible shifts, Own vehicle for travel
Licenses
Full G License (Clean Abstract)
Languages
French
Elementary
English
Native/ Bilingual
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
Timeline
Security Account Manager (Interim)
GardaWorld
03.2025 - Current
Security Supervisor
GardaWorld
06.2023 - 03.2025
Security Guard
Allied Universal
11.2022 - 06.2023
Shift Lead (Part-Time)
Dairy Queen
08.2022 - Current
Diploma - Business Management & Entrepreneurship
Algonquin College International Education Centre