Scott Bouchard
Director Of Customer Success And Senior Account Executive
Little Rock,AR
Summary
Experienced Director of Customer Success and Senior Account Executive in the insurance industry.
Successful track record working on a variety of risks in transportation, shared economy, manufacturing, and technology. Strong leadership, communication, and negotiating skills.
Extensive background in broking, client advisory, large complex risk, and alternative risk transfer solutions for both public and private companies.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Director of Customer Success and Senior AE
Founder Shield
New York (Hybrid), NY
2022.07 - Current
- Leading account service team to identify and meet client needs.
- Training new team members in client advisory, broking, and coverages.
- Managing large complex accounts across book of business.
- Organically grew assigned book of business by 22% in softening market.
- Educating clients in risk management, risk transfer, and insurance purchasing environment.
- Executed on renewals including go to market strategy and negotiations with insurers.
- Optimized customer lifecycle by: mapping customer journey, identifying opportunities for continuous improvement including developing and implementing ongoing best practices.
Account Executive - Transportation Practice
Aon
Little Rock, Arkansas
2019.07 - 2022.07
- Led assigned account service teams to identify and meet client needs.
- Cultivated relationships with all key stakeholders (client executives, insurers, internal team members, and claims professionals)
- Worked on large complex accounts with responsibilities including client advisory and broking.
- Responsible for over $2M in annual revenue.
- Educated clients in risk management, risk transfer, insurance purchasing environment, and help clients make data-driven decisions.
- Executed on renewal strategy and sales penetration.
- Subject matter expert on risk retentions groups, Group, and Single Parent captive structures.
- Mentored and trained new and rising colleagues on client advisory, broking, and special projects.
Senior Account Manager - Transportation Practice
Aon
Little Rock, AR
2017.09 - 2019.06
- Responsible for day-to-day management of large, complex accounts including but not limited to: certificate issuance, invoicing, midterm renewal marketing, loss data analysis and presentation, submission construction, and post-renewal deliverables.
- Worked on ad hoc projects and assisted on large complex accounts and special projects for top 5 clients.
Account Manager I
Aon
Little Rock, AR
2014.01 - 2017.08
- Responsible for day-to-day client management and assisting senior account managers and account executives with special projects.
- Performed regular account audits to ensure compliance with internal standards.
- In addition to day-to-day client (book of business) my responsibilities included: ad hoc special projects, data analysis, presentation creation, submission creation, policy reviews, and helping our office transition to paperless policy intake and transmission.
Intern- Account Management
Aon
Little Rock, AR
2013.06 - 2013.12
- Data Analysis
- Policy Review
- Presentation Creation
- Various Special Projects
Education
BBA - Finance And Risk Management
University of Central Arkansas
Conway, AR 2011.08 - 2014.12
Skills
Project Management
Client Advisory
Broking
Large Complex and Alternative Risk
Training
Leadership
Timeline
Director of Customer Success and Senior AE
Founder Shield
2022.07 - Current
Account Executive - Transportation Practice
Aon
2019.07 - 2022.07
Senior Account Manager - Transportation Practice
Aon
2017.09 - 2019.06
Account Manager I
Aon
2014.01 - 2017.08
Intern- Account Management
Aon
2013.06 - 2013.12
BBA - Finance And Risk Management
University of Central Arkansas
2011.08 - 2014.12